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At Ramp, we’re rethinking how modern finance teams function in the age of AI. We believe AI isn’t just the next big wave. It’s the new foundation for how business gets done. We’re investing in that future — and in the people bold enough to build it.
Ramp is a financial operations platform designed to save companies time and money. Our all-in-one solution combines payments, corporate cards, vendor management, procurement, travel booking, and automated bookkeeping with built-in intelligence to maximize the impact of every dollar and hour spent. More than 50,000 businesses, from family-owned farms to e-commerce giants to space startups, have saved $10B and 27.5M hours with Ramp. Founded in 2019, Ramp powers the fastest-growing corporate card and bill payment platform in America, and enables over $100 billion in purchases each year.
Ramp’s investors include Lightspeed Venture Partners, Thrive Capital, Sands Capital, General Catalyst, Founders Fund, Khosla Ventures, Sequoia Capital, Greylock, Redpoint, and ICONIQ, as well as over 100 angel investors who were founders or executives of leading companies. The Ramp team comprises talented leaders from leading financial services and fintech companies—Stripe, Affirm, Goldman Sachs, American Express, Mastercard, Visa, Capital One—as well as technology companies such as Meta, Uber, Netflix, Twitter, Dropbox, and Instacart.
Ramp has been named to Fast Company’s Most Innovative Companies list and LinkedIn’s Top U.S. Startups for more than 3 years, as well as the Forbes Cloud 100, CNBC Disruptor 50, and TIME Magazine’s 100 Most Influential Companies.
About the Role
This role requires 5 day/week in-office out of either our SF or NYC office.
Ramp is on a mission to become the most productive company in the world, and our IT team is foundational to that mission. We’re looking for an IT Site Lead to take full ownership of IT operations in our San Francisco or New York City office. In this role, you’ll be the go-to partner for employees onsite, delivering seamless support while proactively identifying opportunities to automate and improve workflows. You’ll have access to powerful tools, including AI-driven solutions, and will be empowered to build systems that reduce friction, scale effortlessly, and let your teammates focus on meaningful, strategic work. This is a role for someone who’s resourceful, self-directed, and excited to tackle problems hands-on.
What You’ll Do
Serve as the primary IT point of contact for the NYC or SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channel
Troubleshoot and resolve issues across macOS and Windows, SaaS applications, identity/access (SSO/SAML), networking, printers, and AV/conferencing systems
Own the reliability of office technology: WiFi, conference rooms, printers, and other site-specific systems—coordinating with vendors and building management as needed
Lead onsite new hire onboarding (device setup, account access readiness, office setup), ensuring a consistent Ramp experience from day one
Run employee lifecycle workflows (Joiner/Mover/Leaver) in partnership with People and Security, including secure offboarding and device returns
Manage hardware inventory and device lifecycle from procurement and staging through deployment, repair, recovery, and secure retirement
Create and maintain clear documentation for IT processes and employee-facing resources; turn repeat issues into playbooks and self-service guidance
Identify and deliver automation opportunities to reduce repetitive work and improve speed/quality of support (including AI-powered tools where appropriate)
Partner cross-functionally with Security, People, Workplace/Facilities, and vendors to improve the employee experience and execute local IT projects
What You Need
3+ years of hands-on IT support or IT operations experience in a modern, fast-paced environment
Strong troubleshooting across macOS and Windows devices (hardware, OS, peripherals, common productivity tools)
Deep familiarity with tools like Google Workspace, Slack, Okta, Notion, and MDM solutions (Jamf preferred)
Solid understanding of identity and access management concepts (provisioning, least privilege, SSO, SAML)
Strong prioritization, follow-through, and clear communication
A self-starter mindset with strong attention to detail and the ability to navigate ambiguity independently
Ability to work onsite in New York City or San Francisco, 5 days/week
Nice-to-Haves
Experience in a high-growth or distributed startup environment
Familiarity with basic scripting or automation tooling; familiarity with IT automation/agent tools
Okta Certified Professional or other relevant certifications
Experience supporting Zoom Rooms/conference room AV and large meeting setups
100% medical, dental & vision insurance coverage for you
Partially covered for your dependents
One Medical annual membership
401k (including employer match on contributions made while employed by Ramp)
Flexible PTO
Fertility HRA (up to $10,000 per year)
Parental Leave
Pet insurance
Centralized home-office equipment ordering for all employees
Health and Wellness stipend
In-office perks: lunch, snacks, drinks, and more
Budget for intra-office travel
Relocation support to NYC or SF (as needed)
If you are being referred for the role, please contact that person to apply on your behalf.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.