Manager, Marketplace Operations

The Role

As the manager of Marketplace Billing, you will be a leader within the Global Billing organization, reporting directly to the Director of Global Billing. You will be responsible for overseeing the daily billing activities, reconciliations to hyperscaler data, and the analytics of our Marketplace Operations. This role will also ensure seamless execution and continuous improvement across all operational pillars. This is a critical role that requires a strong leader with a deep understanding of marketplace dynamics, financial operations, and team management. You will ensure that the MP Billing team works cross-functionally with the MP Accounts Receivable team to ensure accuracy of our MP subledgers.

We are looking to speak to candidates who are based in Austin for our hybrid working model.

Responsibilities

• Creates and monitors designed processes with the Marketplace Billing and Data Analysis & Recons teams, to ensure scalability and efficiency
• Manages billed revenue reconciliations and frequent reviews from each of our hyperscalers into our internal MongoDB systems
• Collaborates with Partners team, Revenue, Marketplace Collections, Cloud Engineering and Payments team to ensure processes are effective in reducing manual efforts to process data between shared teams
• Identifies potential gaps in reconciliations to tie back the data shared between our ERP, CRM, Cloud UI and Hyperscaler platforms. Focuses on accuracy of information shared bilaterally
• Oversees the management of the failed usage reporting on a monthly basis between the Marketplace Operations, Cloud Engineering and Cloud Billing teams. Creates a process to identify and resolve issues within the quarter, resulting in reduced collections
• Partners with Marketplace billing Manager overseeing Finance Review, to ensure support and coverage are provided for finance review. Will lend approvals and reviews as needed Aligns regularly to scale processes and communicate trends and earlier identification of process improvements between pillars
• Collaborates on project focus initiatives that can transform our data, utilizing our systems to provide better data driven outputs and reporting (NetSuite, Tableau, Big Query, SalesForce)
• Owns operational readiness in a fast-paced environment - multi tasking effectively and staying highly organized
• Stay up-to-date with industry best practices and regulatory changes impacting marketplace billing. Will identify potential changes that impact MongoDBs operational processes
• Participates in month end and close activities and reporting
• Supports quarter end requirements, ability to work later hours and weekends as needed
• Ensures operations and processes adhere to our SOX Controls, reviews and is familiar with our key and non key controls listed in AuditBoard. Will monitor and adjust processes, workflows, recommend controls needed or changes to existing controls as business operations change
• Supports Audit requirements and activities as needed

Qualifications

• Bachelor's degree in Business, Finance, Accounting, or a related field
• 4+ years in leadership/management role
• 5+ years of experience in finance & accounting, operations, or a related field with hyperscaler experience
• Ability to read and analyze data to determine patterns, and trends and provide insight to the business based on the data in our systems
• Proven experience managing marketplace operations, billing, or financial processes in a high-growth environment
• Strong understanding of public company operations, ensuring processes and policies stay in compliance
• Strong understanding of collections, order management, financial reconciliation, and data analysis
• Demonstrated ability to lead, motivate, and develop a team
• Excellent analytical, problem-solving, and decision-making skills
• Exceptional communication and interpersonal skills, with the ability to influence and collaborate effectively across all levels of the organization
• Strong project management skills and the ability to manage multiple priorities in a fast-paced environment
• Experience with financial systems, CRM, and marketplace platforms
• Proactive, results-oriented, and a continuous learner

About MongoDB

MongoDB is built for change, empowering our customers and our people to innovate at the speed of the market. We have redefined the database for the AI era, enabling innovators to create, transform, and disrupt industries with software. MongoDB’s unified database platform—the most widely available, globally distributed database on the market—helps organizations modernize legacy workloads, embrace innovation, and unleash AI. Our cloud-native platform, MongoDB Atlas, is the only globally distributed, multi-cloud database and is available across AWS, Google Cloud, and Microsoft Azure.

With offices worldwide and nearly 60,000 customers—including 75% of the Fortune 100 and AI-native startups—relying on MongoDB for their most important applications, we’re powering the next era of software.

Our compass at MongoDB is our Leadership Commitment, guiding how and why we make decisions, show up for each other, and win. It’s what makes us MongoDB.

To drive the personal growth and business impact of our employees, we’re committed to developing a supportive and enriching culture for everyone. From employee affinity groups, to fertility assistance and a generous parental leave policy, we value our employees’ wellbeing and want to support them along every step of their professional and personal journeys. Learn more about what it’s like to work at MongoDB, and help us make an impact on the world!

MongoDB is committed to providing any necessary accommodations for individuals with disabilities within our application and interview process. To request an accommodation due to a disability, please inform your recruiter.

MongoDB, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type and makes all hiring decisions without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Req ID: 4263343313