Head of AI Customer Engagement at Okta

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Key Responsibilities

Team Leadership & Strategy

Build and Mentor: Recruit and lead a high-performing team of AI Security Advisors, providing the "Backbone" of knowledge and centralized expertise required to scale globally.

Operational Excellence: Develop the repeatable playbooks, runbooks, and "The Engine" for sales velocity that your team will use to drive consistent results.

Executive Influence: Act as the primary executive AI authority for Okta’s portfolio, partnering directly with the CPO, CISO, and Engineering leadership to influence "AI-first" innovations.

Full Customer Lifecycle Oversight

Strategic Win Ownership: Oversee high-impact POCs and outcome mapping to ensure technical delivery matches the initial vision for enterprise customers.

Revenue & Adoption Accountability: Drive measurable business impact by meeting AI Product SKU targets, aggressively building the technical pipeline, and safeguarding retention through deep-seated AI SKU adoption and customer health initiatives.

Retention & Expansion: Direct post-sales technical strategies to identify upsell opportunities and create implementation guides that reduce manual effort and prevent churn.

The Feedback Loop: Formalize "The Loop"—the process of funneling field insights from your team back to Product to close technical gaps and ensure solutions fit complex environments.

Market & Innovation Leadership

Global Scaling: Lead the development of standardized reference architectures, whitepapers, and laboratory assets to be used across the global sales organization.

External Evangelism: Represent Okta’s AI strategy at major conferences and analyst briefings, while building strategic alliances with cloud and AI partners.

Qualifications

Leadership Experience: Prior experience as a CTO, Field CTO, Distinguished Architect, or Director-level leader in a cybersecurity or SaaS company.

Domain Expertise: 10+ years of deep experience in identity, cybersecurity, AI, or Data Science.

Technical Depth: Comprehensive understanding of AI/ML (anomaly detection, LLMs) and Agentic Frameworks (A2A, MCP, and relevant protocols).

Executive Presence: Proven track record of shaping cybersecurity strategy and maintaining credibility with enterprise CISOs and boards.

Operational Mindset: Demonstrated ability to drive technical customer success beyond the initial sale, including health monitoring and expansion at scale.

Education: Advanced degree in a technical or business-related field.

PID P24674

The OTE range for this position for candidates located in the San Francisco Bay area is between:

$308,000—$462,000 USD

Below is the annual On Target Compensation (OTE) range for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York and Washington. Your actual OTE, which is inclusive of base salary and incentive compensation, will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable) and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual OTE range for this position for candidates located in California (excluding San Francisco Bay Area), Colorado, Illinois, New York, and Washington is between:

$248,000—$413,000 USD

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits

Making Social Impact

Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

Head of AI Customer Engagement

Job Description

Key Responsibilities

Team Leadership & Strategy

Market & Innovation Leadership

Qualifications