Manager, Proactive Moderation Operations at Roblox

Every day, tens of millions of people come to Roblox to explore, create, play, learn, and connect with friends in 3D immersive digital experiences– all created by our global community of developers and creators.

At Roblox, we’re building the tools and platform that empower our community to bring any experience that they can imagine to life. Our vision is to reimagine the way people come together, from anywhere in the world, and on any device. We’re on a mission to connect a billion people with optimism and civility, and looking for amazing talent to help us get there.

A career at Roblox means you’ll be working to shape the future of human interaction, solving unique technical challenges at scale, and helping to create safer, more civil shared experiences for everyone.

As the Manager for Proactive Moderation Operations, you will help drive the strategic vision and own daily operations for our proactive human moderation efforts. You will integrate with safety product and engineering partners to improve safety tooling and team effectiveness, and will work with policy partners to systematically identify and moderate emerging new abuses. You will work with our moderation team to understand bugs, feature limitations, and feature requests to improve overall operations.

You will report to the Senior Manager, Moderation Operations.

You Will:

Lead proactive moderation operations to systematically de-risk Roblox; manage and refine the workflows for our content safety moderation response teams to ensure timely and effective moderation of user-generated content

Manage a team of content reviewers and work closely with 3rd parties to conduct effective, metrics-driven, content moderation

Proactively hunt for threats and undetected abuse by leveraging internal data sets, open-source intelligence, and third-parties

Work with cross-functional teams to identify areas for improvement in our content safety moderation processes, and collaborate to implement solutions that enhance the safety of our users

Ensure that your team is meeting performance metrics; define goals and provide coaching as required

Partner with product and engineering teams to ensure that content safety moderation features required for rapid response are being developed and implemented

Analyse data and provide insights to inform decision-making related to content safety moderation on our platform

This role may require on-call work at weekends on a rotational basis

This role involves exposure to graphic and/or objectionable content

You Have:

Bachelor's degree in business, operations, or a related field or equivalent experience

10+ years of experience in operations management or content moderation, with a focus on content safety moderation workflows and threat hunting.

Strong program management skills, with experience leading projects at scale

Experience developing processes to improve operational efficiency

Experience using data to lead decision-making

Strong collaboration skills, with the ability to work with cross-functional teams, specifically product, engineering, and BPO workforces

Roles that are based in an office are onsite Tuesday, Wednesday, and Thursday, with optional presence on Monday and Friday (unless otherwise noted).

Roblox provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Roblox also provides reasonable accommodations to candidates with qualifying disabilities or religious beliefs during the recruiting process.

Manager, Proactive Moderation Operations

Job Description