Analyst 1, Payments Pricing & Operations at Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Now, more than ever, the Toast team is committed to our customers. We’re taking steps to help restaurants navigate these unprecedented times with technology, resources, and community. Our focus is on building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. And because our technology is purpose-built for restaurants, by restaurant people, restaurants can trust that we’ll deliver on their needs for today while investing in experiences that will power their restaurant of the future.

Bready* to make a change?

Toast is looking for a Payments Operations Analyst I to play an integral role in scaling Toast’s rapidly growing business. You will be the “go-to” person for the Sales team as a Payments Pricing subject matter expert by prioritizing custom pricing requests, analyzing complex card processing statements, advising sales on deal pricing strategy, and communicating with sales reps in a timely and professional manner. Analysts are also responsible for budgeting time to contribute to longer term strategic projects, escalating to management when necessary, tracking operational metric performance and presenting to department leaders. Use of Excel, SQL, Powerpoint and SalesForce on a daily basis.

About this roll* (Responsibilities)

Become fluent in understanding card processing pricing including various market pricing strategies, interchange fees, network/scheme fees and other processing fees

Perform complex payments pricing analyses for new business opportunities, setting processing rates which directly impact Toast revenue

Support the sales process and become a subject matter expert regarding Toast’s payment solutions in addition to pricing

Manage and improve upon all operational processes that touch Toast Payments

Support and partner with Sales Enablement on Payments education initiatives

Support optimizing internal business operations for scale

Use of Salesforce, Excel, Powerpoint and SQL on a daily basis

Do you have the right ingredients*? (Requirements)

Bachelor's Degree in Finance, Economics, Mathematics or related fields required

1-3 years of experience in an analytical or operations position

Intermediate Excel/Google Sheets skills; ability to understand financial models

Experience in a customer service or sales support capacity

Excellent organizational, time management & verbal/written communication skills

A great sense of accuracy and problem-resolution skills

Ability to manage multiple competing priorities in a high growth, fast-paced environment

Ability to deliver high quality analysis within tight and required deadlines and SLAs

An inquisitive nature and a mathematical/analytical mind

Bonus ingredients*:

Experience in a high growth tech company

Experience with data analysis programming languages

Experience in the credit card processing industry

Experience using Salesforce

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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Analyst 1, Payments Pricing & Operations

Job Description