Collections Representative at Toast

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Toast is looking for a Collections Representative to support collections processes related to Toast’s Payroll partnerships, and mid-market and enterprise customer segments. The position will play an integral role in scaling Toast’s rapidly growing business. You will join a dynamic team, and help define crucial processes that allow us to ensure timely collections, efficiently and effectively, from our customers. We are a collaborative team that takes our work seriously and has fun doing it.

Bready* to make a change?

The Collections Representative role is responsible for the daily billing operations for Toast’s mid-market and enterprise customer segments. This is a challenging opportunity that requires problem solving and the ability to record high-volume, complex payment application transactions. This role will involve significant interaction with internal partners including: Sales, Business Operations, Customer Onboarding, etc.

A day in the life (Responsibilities)

Manage and track incoming payments

Manage account statuses

Identify and solve inconsistencies

Regularly update accounts receivable database

Inform clients on their outstanding debts and deadlines

Answer client inquiries and address any issues that may arise

Work closely with other support teams to ensure customer issues are resolved timely and completely

What you'll need to thrive (Requirements)

General knowledge of cash applications and accounts receivable

Attentive to detail and goal oriented

Strong communicator with an ability to communicate status check-ins with leadership

High degree of accuracy in a fast-paced environment

Applicable accounting, billing, collections experience

Secret sauce* (Nice to Haves)

Bachelor’s degree in accounting, finance, business administration

Experience working in Zuora Billing and Oracle NetSuite, or other similar SaaS (Software as a Service) based billing and collections engine

Experience in Excel Knowledge of generally accepted accounting principles

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$49,000—$78,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Collections Representative

Job Description