People Ops Specialist

Locations Available: London, UK or Lisbon, Portugal

What you'll do

Our focus is getting the best people to work at Cloudflare and then allowing them to do their best work. We are looking for a passionate, detail-oriented, tech-savvy, motivated People Operations Specialist to join our People Ops team within our EMEA region. In this vital role, you will be the first point of contact for our employees, ensuring their journey is smooth, positive, and seamless. You won't just be managing data; you’ll be a champion of the employee experience resolving inquiries with empathy, optimizing our workflows through automation, and ensuring our people systems run like a well-oiled machine as we scale globally. Along the way you’ll have the opportunity to help with the implementation of automated solutions that transform how we manage our People data and programs. If this sounds exciting to you, and you’re ready to roll up your sleeves in a fast-paced, dynamic environment with a growing, global company, we’d love to hear from you.

Key Responsibilities

• Champion the Employee Lifecycle: Take ownership of end-to-end processes including onboarding, internal transfers, organisation changes/compensations changes and offboarding, generate/review and update accurate, country-specific employment letters using existing templates. Collaborate with subject matter experts (HR and Legal) ensuring any updated contracts and HR documentation are replaced and reuploaded for the EMEA region.
• Architect of Process Documentation: Create, maintain, and regularly amend Standard Operating Procedures (SOPs) for all Ops-related processes. You will ensure our internal knowledge base is the "single source of truth" for the team, making complex workflows easy to follow.
• HR-to-Payroll Ownership: Manage the preparation and submission of accurate payroll data. You will act as the trusted bridge between People and Payroll, ensuring data integrity across different geographies.
• Systems Super-User: Maintain and optimize our tech stack. You will be responsible for ensuring clean, reliable data within Workday ensuring all changes are processed in a timely manner to adhere to the payroll/business cut- off and managing our recruitment-to-onboarding flow via Greenhouse.
• Subject Matter Expertise: Act as the first line of support for employee inquiries (via Zendesk and other channels) adhering to the SLA’s. You’ll resolve issues related to benefits, payroll, and policy with high-quality service and discretion.
• Drive Operational Excellence: Don’t just follow processes, improve them. You will identify opportunities for automation, reducing manual work and implementing scalable solutions that help the Pops team grow.
• Data Integrity & Compliance: Maintain 100% accuracy in employee records, contracts, and right-to-work documentation. Provide basic reporting to teams across the organization. You’ll perform regular audits to ensure we are compliant with global regulatory requirements.
• Cross-Functional Collaboration: Partner proactively with the wider People Team Legal, IT, and Finance to resolve complex cases and support strategic projects like annual compensation cycles and system implementations, and UAT testing as and when required.

What We’re Looking For

• Experience: 3+ years in People Operations or HR Administration, ideally within a high-growth tech environment.
• Systems Proficiency: Hands-on experience with Workday or similar HRIS is essential. You should also be comfortable navigating Greenhouse (ATS) or similar and support tools like Zendesk.
• Data Fluency: You are proficient using Excel/Google Sheets. You enjoy using formulas to analyze data and have a "process-oriented" approach to problem-solving.
• Payroll Knowledge: Experience with the HR-to-Payroll pipeline and an understanding of how data flows from People systems to payroll.
• Detail Obsessed: You have a measure twice, cut once mentality, especially when handling sensitive employee information and compliance documentation.
• Adaptable & Empathetic: You are highly adaptable and thrive in a fast-paced, dynamic environment. You possess the ability to manage shifting priorities efficiently, effortlessly pivoting between complex tasks, such as a data audit, and sensitive interpersonal situations, like an employee conversation.
• Communication: Excellent verbal and written communication skills, with the ability to explain complex People processes in simple, user-friendly terms.