Senior Manager, Americas Wo (Archived) | VirtualInterview.ai

About Zscaler

Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity.

Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability.

We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity.

Role

We are looking for a Senior Manager of Americas Workplace Operations to join our People & Culture team. This is a full-time role based in San Jose, CA (onsite Monday-Friday), reporting to the Director of Global Workplace Operations. You will oversee our Global HQ and various offices across the Americas, managing teams outside of our headquarters with a focus on operational excellence for large-scale facilities and multiple US locations. You’ll partner directly with C-suite executives to drive innovation and create collaborative workspaces that foster a high-performance culture across our footprint.

What You’ll Do (Role Expectations)

Operational Excellence & Facilities Oversight: Direct end-to-end HQ operations, facilities maintenance, and vendor relationships, ensuring a safe, high-efficiency environment through proactive repairs, service optimization, and the execution of major projects like office moves and upgrades.

Financial Stewardship & Procurement: Manage the comprehensive America’s budget and procurement lifecycle, including monthly variance reporting, PO/invoice management, and strategic cost-balancing to ensure facility amenities meet both quality standards and fiscal targets.

Workplace Experience & Cultural Alignment: Partner cross-functionally with People & Culture and IT to design initiatives that foster collaboration and productivity, overseeing seamless onboarding experiences and local events that reflect and strengthen company culture.

Health, Safety, & Risk Management: Champion workplace safety and compliance by partnering closely with the Security and Safety team. This includes leading the HQ Emergency Response Team and supporting required compliance programs (including Cal-OSHA, Ergo, and Workplace Violence reporting) to ensure a secure and regulated environment for all team members.

Strategic Leadership & Performance Tracking: Lead and mentor the HQ workplace team while collaborating with global leadership to drive corporate initiatives, tracking key performance indicators (KPIs) and industry trends to continuously elevate workplace effectiveness.

Who You Are (Success Profile)

You are a problem-solver. You seek out challenges because you are energized by finding solutions, knowing that solving the hard problems delivers the biggest impact.

You are customer-obsessed. You build deep empathy for the customer—both internal and external—and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.

You are a positive force. You approach hard problems with constructive energy and a ‘can-do’ spirit that is contagious, inspiring your team to stay focused on the solution.

You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing “I think” with “I know” to drive better outcomes.

What We’re Looking For (Minimum Qualifications)

8+ years of experience in workplace solutions, facilities, or similar roles with a focus on program management.

Experience managing a global-centric headquarters and overseeing large-scale office builds, renovations, and relocations

Direct experience overseeing multiple office locations across the United States

Demonstrated expertise in vendor negotiations, management, and facilities budget development

Experience managing and leading workplace teams outside of a central headquarters

What Will Make You Stand Out (Preferred Qualifications)

A Bachelor’s degree in facilities management, business administration, engineering, or a related field. An advanced degree is preferred.

Experience managing workplace operations and teams in Canada or Latin America

Deep passion for workplace innovation and the ability to work effectively within global, multicultural teams

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$140,000—$200,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Senior Manager, Americas Workplace Operations

Job Description

Skills & Requirements