Payment Network Compliance Program Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

Square Financial Services, Inc ("SFS") is Block's bank. We opened in March 2021 and provide lending and FDIC insured deposits services to small businesses and consumers on a nationwide basis. The SFS Product team enables the bank with modern infrastructure and high-quality services, and is responsible for developing and executing on the Bank's strategic roadmap. We aim to become Block's bank in both name and practice, and focus on empowering the small businesses and consumers served by the Block ecosystem.

We're looking for a Payment Network Program Manager to join our Product & Strategy team and help expand SFS acquiring capabilities, including acquiring Bank Identification Number (BIN) sponsorship and other payment network initiatives. Reporting to the Director of Acquiring and Network Services, you'll play a key role in building and scaling our acquiring BIN sponsorship program. You'll partner closely with cross-functional teams across Block and SFS to drive successful execution of our acquiring strategy while ensuring ongoing regulatory compliance, adherence to card network requirements, and effective risk management.

You Will

• Create and manage acquiring project plans and implementation timelines for both Square and Cash App business initiatives
• Prepare, lead, and coordinate responses to payment network investigations, audits, and compliance reviews
• Serve as an internal subject matter expert (SME) on payment card network requirements, acting as a liaison between the networks and Square Financial Services (SFS)
• Monitor, interpret, and operationalize payment network rule changes and regulatory guidance
• Coordinate network escalations to resolve compliance, risk, and operational issues
• Maintain, consolidate, and manage payment network documentation, including approvals, waivers, and formal network communications, ensuring accuracy and audit readiness
• Develop and maintain dashboards that consolidate operational, risk, and compliance metrics
• Update and maintain policies, procedures, and guidance, including tracking revisions and version control
• Assist with ongoing oversight responsibilities, including risk assessments and issue management

You Have

• 5+ years of experience in payments, merchant acquiring or financial services, or a related regulated environment
• Strong understanding of payment network rules, banking regulations, and compliance or risk management requirements
• Experience leading complex programs or initiatives end-to-end, including defining scope, managing timelines, and reporting on progress and outcomes
• Demonstrated ability to partner effectively with cross-functional teams and influence stakeholders across multiple levels of the organization
• Strong analytical and problem solving skills, with experience translating complex requirements into clear, actionable guidance
• Proven ability to manage multiple priorities in a dynamic environment while maintaining a high bar for quality and accuracy

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We also consider qualified applicants with criminal histories for employment on our team, and always assess candidates on an individualized basis.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

Block will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances.