Vendor Operations Manager – Safety Labeling

At Roblox, we are looking for a Senior Vendor Operations Manager for Safety Labeling to bridge the gap between human intuition and machine learning. You will manage the vendor ecosystem responsible for generating the high-quality ground truth data that powers our safety models. Reporting to the Senior Manager of Vendor Operations, you’ll ensure our BPO partners translate complex safety policies into precise, scalable labels that keep our community safe.

You Will:

• Lead Labeling Operations: Manage day-to-day vendor execution for safety labeling (RLHF and Ground Truth), ensuring accuracy, policy alignment, and clinical precision.


• Optimize Data Quality: Implement rigorous quality frameworks—including Inter-Rater Reliability (IRR) and "Gold Standard" audits—to eliminate labeling bias.


• Scale the Pipeline: Partner with AI/ML Engineering and Policy to transform abstract guidelines into executable labeling handbooks and efficient workflows.


• Drive Vendor Performance: Own the operational roadmap, unit costs, and capacity planning for specialized labeling workforces globally.


• Ensure Resilience: Maintain business continuity and site redundancy plans to protect our data labeling pipelines from disruption.

You Have:

• Expertise in Data Labeling: 6+ years in Ops/Trust & Safety, with a proven track record managing large-scale vendor teams focused on data annotation or RLHF.


• Analytical Engine: Experience using data (SQL, Looker, or similar) to identify quality drift and operational bottlenecks.


• Cross-Functional Fluency: The ability to move seamlessly between technical ML requirements and nuanced Policy discussions.


• Operational Grit: A high tolerance for the complexity and emotional intensity of managing teams exposed to sensitive or high-risk content.