This position may no longer be available
Posted . It may have been filled, expired, or closed.
This position may no longer be available
Posted . It may have been filled, expired, or closed.
🚀 We’re on a mission to make money work for everyone.
We’re waving goodbye to the complicated and confusing ways of traditional banking.
After starting as a prepaid card, our product offering has grown a lot in the last 10 years in the UK. As well as personal and business bank accounts, we offer joint accounts, accounts for 16-17 year olds, a free kids account and credit cards in the UK, with more exciting things to come beyond. Our UK customers can also save, invest and combine their pensions with us.
With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!
We’re not about selling products - we want to solve problems and change lives through Monzo ❤️
FinCrime Customer Operations Specialist
📍Remote US (Pacific Standard Time preferred) 💰 $60,000 - $64,000 + Equity | Benefits
At Monzo, we’re building the future of digital banking — one that puts people first, not fees. We believe money should work for everyone, helping you grow, save, and spend in ways that actually fit your life.
We started in the UK and became one of the most loved digital banks, trusted by millions. Now, we’re bringing that same energy, innovation, and heart to the U.S. — empowering people to take control of their finances with clarity, simplicity, and confidence.
Our U.S. team is on a mission to make digital banking that grows your money, your way. Whether it’s cashback rewards that fit your real habits, high-yield savings with no hidden catches, or smart budgeting tools that simplify life, everything we build is designed to lift people up, not trip them up
But what truly sets Monzo apart isn’t just our product — it’s our people. We’re a team of builders, problem-solvers, and big thinkers united by a shared belief that finance can (and should) be fair, transparent, and empowering. We care deeply about the work we do and the impact it has on real people’s lives.
If you’re ready to make a difference and help build a bank that rewards people for being themselves, come join us. Let’s grow together.
About Us
Monzo Group is a leading financial technology company, with over 13 million customers in the UK, committed to providing modern banking solutions. In the last few years, we’ve built a banking app that our customers love – with extremely high daily engagement, an industry leading net promoter score, and award-winning customer support. We’ve raised over $1 billion from Capital G, Google’s growth fund, Ribbit Capital, TenCent, YCombinator, Stripe, Coatue, and others - most recently at a $5.9 billion valuation in 2024.
We’re just getting started in the US. We’re an agile full stack team operating like an early stage startup but with the financial, operational, and engineering platform muscle of a larger company. We’re focused on building an amazing US product, shipping and iterating quickly, and deepening our product market fit. We’re looking for highly driven, enterprising people to help us achieve our mission to make money work for everyone.
The Role
We are looking for a passionate Financial Crime & Fraud Investigator to help support and protect our customers and company from FinCrime risks, to join our financial crime operations team. This is someone who has already been tackling problems in this space, is looking to continue to grow their career in the financial crime industry, who loves solving problems and keeping up-to-date with the latest fraud trends, and is eager to help Monzo make money work for everyone.
In the FinCrime & Fraud team, you'll be investigating transaction monitoring flags for unusual activity encompassing fraud and money laundering. You'll use your cross-knowledge skills to work out the intention of our customers, prevent fraud, and report your findings. You’ll make sure we are onboarding the right customers safely. As you gain experience you'll be able to take on more complex work and grow your skills in different areas of Fraud, AML, and Compliance.
Your day to day
As a Senior FinCrime & Fraud Investigator, you will be fundamental in supporting the Financial Crime Operations Team's ongoing goals to develop and strengthen our fraud capabilities. You’ll be contributing to our strategy to build, develop and deliver improvements to our suite of fraud controls for Monzo, using the very latest technologies to ensure fraud risks are effectively identified and analyzed. You’ll also work closely with our Product, Engineering, Data, and Operations teams to provide analysis which will aid with identifying problem statements or when implementing new controls or changes.
What you’ll be working on:
You should apply if:
Nice to haves:
Not ticking every box? That’s totally okay! Studies show that women and people of colour might hesitate to apply unless they meet every single requirement. At Monzo, we’re dedicated to creating a diverse and welcoming team. If you’re passionate about this role and keen to learn and grow with us, we encourage you to apply - even if you don’t have everything that's listed just yet. Drop us your application, we’d love to hear from you!
The Interview Process:
Our interview process involves three main stages:
Our average process takes around 3-4 weeks but we will always work around your availability.
What’s in it for you:
Equal opportunities for everyone
Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2024 Diversity and Inclusion Report and 2024 Gender Pay Gap Report.
We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.
If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊