Fraud Detection Specialist

Since we opened our doors in 2009, the world of commerce has evolved immensely, and so has Square. After enabling anyone to take payments and never miss a sale, we saw sellers stymied by disparate, outmoded products and tools that wouldn't work together.

So we expanded into software and started building integrated, omnichannel solutions – to help sellers sell online, manage inventory, offer buy now, pay later functionality, book appointments, engage loyal buyers, and hire and pay staff. Across it all, we've embedded financial services tools at the point of sale, so merchants can access a business loan and manage their cash flow in one place. Afterpay furthers our goal to provide omnichannel tools that unlock meaningful value and growth, enabling sellers to capture the next generation shopper, increase order sizes, and compete at a larger scale.

Today, we are a partner to sellers of all sizes – large, enterprise-scale businesses with complex operations, sellers just starting, as well as merchants who began selling with Square and have grown larger over time. As our sellers grow, so do our solutions. There is a massive opportunity in front of us. We're building a significant, meaningful, and lasting business, and we are helping sellers worldwide do the same.

The Role

The Square Risk team works to protect Square, Square sellers, and enable safe growth across our ecosystem. We are looking for an Operations Enablement Specialist to join our Risk Operations team. You will ensure that our business partners are meeting Square's operational expectations around identifying and actioning our sellers with potential payment risk. You will drive change among agent behavior to create an optimal fraud experience across our platform. Reporting directly to a Risk Lead, the Operations Enablement Specialist will work with our Senior Specialist(s) to provide feedback, synthesize behaviors across the team and report out action items to the organization..

As someone who loves to follow policies and procedures, you will appreciate the need for organized documentation to provide guidance to our team . You may have an interest in the areas of fraud investigation, the financial payments industry, and our seller experience. You will work with global and local Square teams including Compliance and Customer Success to scope how our actions impact their teams.

You Will:

Provide quality assurance reviews to ensure the seller experience is consistent across our large team.

Identify gaps in current systems, policies, and products and work cross functionally to make improvements

Able to communicate efficiently and effectively with stakeholders

Provide actionable feedback to agents and their leads that will shift underlying trends of behavior

You Have:

Proactively identify problems and come up with solutions (ability to think outside-the-box)

Ability to operate in a fast paced environment

Good written and verbal communication, analytical skills, and strong attention to detail

Strong interpersonal skills, experience working with cross-functional teams including product, engineering, legal, compliance, vendor partners, and financial crime

Passionate about mentoring and working with fraud investigators and agents to help guide and explore career

Even Better

Experience with SQL, Looker or similar business intelligence software/big data analytics platforms.

Experience conducting quality assurance reviews

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.