People Technology Operations Manager at Cloudflare

About Us

At Cloudflare, we are on a mission to help build a better Internet. Today the company runs one of the world’s largest networks that powers millions of websites and other Internet properties for customers ranging from individual bloggers to SMBs to Fortune 500 companies. Cloudflare protects and accelerates any Internet application online without adding hardware, installing software, or changing a line of code. Internet properties powered by Cloudflare all have web traffic routed through its intelligent global network, which gets smarter with every request. As a result, they see significant improvement in performance and a decrease in spam and other attacks. Cloudflare was named to Entrepreneur Magazine’s Top Company Cultures list and ranked among the World’s Most Innovative Companies by Fast Company.

We realize people do not fit into neat boxes. We are looking for curious and empathetic individuals who are committed to developing themselves and learning new skills, and we are ready to help you do that. We cannot complete our mission without building a diverse and inclusive team. We hire the best people based on an evaluation of their potential and support them throughout their time at Cloudflare. Come join us!

Available Locations: Austin, TX

About the role:

Cloudflare is seeking a seasoned and hands-on People Technology Operations Manager to join our People Operations team to lead the strategic evolution of our HR technology ecosystem. You will own the roadmap for global system enhancements, ensuring our infrastructure scales alongside Cloudflare’s global growth. This role will lead the execution of global programs, addressing immediate, high-priority HR systems needs and projects.The work will have a direct and immediate impact on our most significant initiatives, including our multi-year, global payroll provider implementation and the establishment of new entities.

You will act as the vital bridge between HR, Payroll, and IT, translating operational needs into technical requirements. Your expert knowledge of HR processes, Workday configuration, and project management skills will be essential as you work directly with our teams to deliver on these immediate priorities.

Responsibilities

Project Leadership for Immediate Needs: Provide expert project management and hands-on support for high-priority initiatives, including our global payroll provider implementation and new entity setups.

Systems & Operations Support: Serve as a subject matter expert for Workday and other HR systems, providing direct support for immediate operational needs and projects.

Liaison & Translation: Act as the direct liaison between HR, Payroll, and IT, ensuring the technical design of new implementations is fully supported by our systems and bridging any gaps between the functions.

Workday Expertise: Utilize deep knowledge of Workday fields and configuration to drive system efficiency and accuracy, providing guidance to internal teams.

Process Optimization: Lead and execute user acceptance testing, change management, and training for enhancements and new implementations.

Compliance & Documentation: Ensure all solutions align with internal data security policies and SOX controls by developing and maintaining technical documentation, including process flows and project plans.

Hands-on Problem Solving: Provide direct technical guidance and support to the HR Operations team on complex system issues and configurations.

Profile

- Proven experience (8+ years) as an HR Systems and Operations work or a similar role.
- Strong expertise in the Workday data model and Workday reporting tools.
- In-depth understanding of Workday HCM, Compensation, Benefits, Talent, and Security. Expert-level knowledge of Workday configuration for core HR processes.
- Demonstrated mastery in business requirements gathering, process mapping (e.g., Miro), and translating functional needs into technical specifications.
- Exceptional project management skills, with direct experience in at least one full-cycle payroll system implementation.
- Strong analytical and problem-solving abilities, with a keen eye for detail.
- Excellent communication skills, with the ability to translate complex technical information to non-technical stakeholders.
- Experience using Jira or similar tools for agile project management.
- A strong understanding of compliance and security frameworks relevant to HR and payroll data (e.g., SOX, GDPR).

What Makes Cloudflare Special?

We’re not just a highly ambitious, large-scale technology company. We’re a highly ambitious, large-scale technology company with a soul. Fundamental to our mission to help build a better Internet is protecting the free and open Internet.

Project Galileo: Since 2014, we've equipped more than 2,400 journalism and civil society organizations in 111 countries with powerful tools to defend themselves against attacks that would otherwise censor their work, technology already used by Cloudflare’s enterprise customers--at no cost.

Athenian Project: In 2017, we created the Athenian Project to ensure that state and local governments have the highest level of protection and reliability for free, so that their constituents have access to election information and voter registration. Since the project, we've provided services to more than 425 local government election websites in 33 states.

1.1.1.1: We released 1.1.1.1 to help fix the foundation of the Internet by building a faster, more secure and privacy-centric public DNS resolver. This is available publicly for everyone to use - it is the first consumer-focused service Cloudflare has ever released. Here’s the deal - we don’t store client IP addresses never, ever. We will continue to abide by our privacy commitment and ensure that no user data is sold to advertisers or used to target consumers.

Sound like something you’d like to be a part of? We’d love to hear from you!

This position may require access to information protected under U.S. export control laws, including the U.S. Export Administration Regulations. Please note that any offer of employment may be conditioned on your authorization to receive software or technology controlled under these U.S. export laws without sponsorship for an export license.

Cloudflare is proud to be an equal opportunity employer. We are committed to providing equal employment opportunity for all people and place great value in both diversity and inclusiveness. All qualified applicants will be considered for employment without regard to their, or any other person's, perceived or actual race, color, religion, sex, gender, gender identity, gender expression, sexual orientation, national origin, ancestry, citizenship, age, physical or mental disability, medical condition, family care status, or any other basis protected by law. We are an AA/Veterans/Disabled Employer.

Cloudflare provides reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job. Examples of reasonable accommodations include, but are not limited to, changing the application process, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you require a reasonable accommodation to apply for a job, please contact us via e-mail at hr@cloudflare.com or via mail at 101 Townsend St. San Francisco, CA 94107.

People Technology Operations Manager

Job Description