Banking Program Analyst

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

Square Financial Services, Inc ("SFS") is Block's bank. We opened in March 2021 and provide lending and FDIC insured deposits services to small businesses on a nationwide basis. The SFS Strategy and Product team enables the bank with modern infrastructure and high-quality services, and is responsible for developing and executing on the Bank's strategic roadmap. We aim to become Block's bank in both name and practice, and focus on empowering the small businesses and consumers served by the Block ecosystem.

The Role

The Program Analyst plays a key role in supporting our Change Management Program and Program Managers. The Change Management Program oversees changes to the Bank's products and includes all types of changes including customer communications, product changes, credit, etc.

This role is crucial to ensuring change management reviews are completed accurately, efficiently, and in alignment with regulatory and internal requirements. This role sits at the nexus of all changes for the Bank's products and as such is a highly visible and critical position. This role will work closely with cross-functional partners across product, credit, risk, legal, finance and accounting, compliance, and operations to coordinate review workflows, track and document approvals, and maintain clear communication throughout each review. This role drives accountability to our process while also constantly seeking ways to improve our processes.

Additionally, the Program Analyst supports strong working relationships across SFS and Block teams by serving as a reliable point of coordination and communication. This individual will be expected to assist the Program Managers in fostering trust, accountability, and effective collaboration with cross-functional teams.

You Will

Change Management Review Process Governance

• Coordinate end-to-end change management review workflows for:
  
  
  
  • New and altered customer-facing collateral (marketing, customer servicing materials, and other customer facing language used with SFS products/services)
  
  
  • Product changes (changes to the way customers/prospective customers experience and interact with an SFS product/service)
  
  
  • Credit and underwriting changes (changes to criteria and guidelines used to decision access to credit through SFS)
  
  


• Manage review schedules, timelines, and dependencies across multiple stakeholders


• Ensure review requirements are clearly communicated and consistently followed


• Support adherence to internal controls, governance standards, and regulatory expectations as outlined by policy or procedure

Approval Tracking, Follow-Up, and Documentation

• Track approvals, feedback, and open items across all change management review types


• Follow up on outstanding questions and requests to drive timely completion of reviews


• Push approvals through required channels, including formal sign-off and escalation paths


• Maintain accurate records of review status, decisions, and approvals


• Explore ways to improve workflows through tooling and automation, including leveraging AI and emerging technologies to enhance visibility, efficiency, and scalability of review and approval processes

Communication and Documentation

• Monitor Slack and other collaboration channels for review-related discussions and decisions and general conversation related to SFS products.


• Track discussion threads to ensure follow-ups are completed and documented


• Capture, organize, and distribute meeting notes, decisions, and action items


• Provide clear, timely status updates to stakeholders

Coordination and Program Support

• Coordinate and schedule meetings with cross-functional teams


• Prepare agendas and meeting materials to support effective discussions


• Attend meetings to document outcomes, decisions, and next steps

Assist in preparing committee meeting materials

You Have

• Highly organized, detail-oriented, and comfortable working within structured processes


• Systems-minded with an interest in improving workflows through tooling and automation, including leveraging AI.


• Proactive in following up and driving work to completion


• Clear and thoughtful communicator, both written and verbal


• Able to manage multiple workflows while maintaining accuracy and consistency


• Collaborative and effective when working across regulated, cross-functional environments


• Experience in program coordination, operations, or process management roles


• Strong organizational and time-management skills


• Experience supporting cross-functional teams in fast-paced environments


• Familiarity with collaboration and documentation tools (e.g., Slack, document repositories, scheduling tools)


• Experience working in regulated financial services environments


• Familiarity with change management governance processes

Nice to Have

• Bachelors degree and at least 2 years of work experience

Technologies We Use and Teach

• Slack


• Google Suite


• Lucid Chart


• Jira


• Microsoft Excel


• ChatGPT, similar AI chatbots


• Looker


• Figma

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and "fair chance" ordinances. We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.