At Counterpart Health, we transform healthcare and improve patient care with our innovative primary care tool, Counterpart Assistant (CA). By supporting Primary Care Physicians (PCPs), we deliver improved patient outcomes at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
The Director of Operations, Provider Success (National) is accountable for defining Counterpart’s enterprise-wide provider success strategy and operating model. This role sets the vision, standards, and performance expectations that ensure a consistent, scalable, and high-impact provider experience across all markets, while enabling regional teams to deliver results locally.
This role owns the model, standards, and measurement of provider success nationally, and ensures alignment between enterprise strategy and regional execution.
As Director of Operations you will:
Drive National Strategy & Operating Model
- Lead operational strategy for national provider engagement programs, including onboarding, education, performance management, and support
- Define what provider success looks like nationally, including success metrics, KPIs, and performance standards
- Translate value-based care strategy into scalable, repeatable operational processes
- Establish and evolve core provider success workflows, playbooks, and engagement models
Approve changes to core provider success processes, tooling, and engagement approaches
- Set national priorities, sequencing, and investment focus for provider success initiatives
Enable & Align Field Execution
- Translate enterprise strategy into clear expectations and priorities for regional provider success leaders
- Provide strategic frameworks, tools, and guidance for consistent account planning and execution
- Ensure alignment between national standards and regional execution, balancing standardization with local market realities
- Partner with regional leaders to identify systemic barriers impacting provider success and drive cross-functional solutions
Lead Team & Program Execution
- Build, lead, and develop a high-performing national provider success operations team
- Establish clear goals, accountability structures, and performance management tied to national outcomes
- Support national growth through scalable operational and account management models
- Contribute to enterprise planning for new market launches, program expansions, and provider network growth
- Provide interim leadership support to field teams during periods of expansion or transition, as needed
Success in this role looks like:
- A clearly defined, measurable national provider success model adopted consistently across regions
- Increased, sustainable adoption of Counterpart Assistant driven by standardized engagement approaches
- Field teams equipped with clear playbooks, tools, and metrics to execute effectively
- Reduced variation in provider experience and operational performance across markets
- Systemic provider workflow and implementation barriers identified and resolved at scale
You should get in touch if:
- You have a Bachelor’s degree in Healthcare Administration, Business, Public Health, or related field (Master’s preferred).
- You have 8–10+ years of progressive experience in healthcare operations, provider operations, or value-based care programs.
- You have 4+ years’ experience in Medicare Advantage, ACOs, or other risk-bearing models.
- You have a demonstrated experience defining and leading enterprise-level operational strategy.
- You have a strong background in operational design, process improvement, and change management.
- You have a proven ability to lead and influence both direct and indirect teams.
- You have experience working closely with Primary Care providers.
Preferred Qualifications
- Experience with national or multi-state provider networks.
- Strong analytical orientation using data to drive strategic and operational decisions.
- Experience partnering with product and technology teams on tools supporting field-based execution.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
About Counterpart Health: In 2018, Clover Health set out to do something unprecedented: build a clinically intuitive, AI-enabled solution that fits within physicians' workflows to help support the earlier diagnosis and management of chronic conditions.
Years later, that vision is a reality, with thousands of practitioners using Counterpart Assistant during patient visits to improve disease management, reduce medical expenses, and drive success in value-based care.
With an exceptional team of value-based care and technology experts, Counterpart Health is driving value-based care at the speed of software.
Counterpart Health is a subsidiary of Clover Health. From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people's lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone's responsibility.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
A reasonable estimate of the base salary range for this role is $170,000 to $205,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.