Senior Billing Analyst

GAQ227R130

We are seeking a dedicated Senior Billing Analyst to focus on resolving billing and collection issues efficiently while maintaining a strong customer-centric approach. This role is pivotal in ensuring a seamless billing experience for our customers and contributing to the continuous improvement of accounts receivable processes. The ideal candidate will possess deep expertise in billing functions, excel in communication, and demonstrate strong organizational skills. They should be proactive, efficient, and capable of working independently in a fast-paced, ever-changing environment that is looking to continuously improve.

The impact you will have:

• Accurately process customer billings, including recurring charges, one-time fees, professional services, and usage-based invoices
• Ensure invoices are complete, accurate, and issued within set timelines
• Manage and respond to billing-related tickets in the Salesforce billing queue promptly, adhering to SLA requirements
• Play an integral role in projects aimed at automating billing functions within our ERP system using Salesforce integrations
• Identify and recommend process improvements and provide strategic guidance to leadership
• Investigate and resolve customer billing disputes, ensuring timely escalation to appropriate teams when necessary
• Proactively identify and implement operational enhancements and system customizations to meet evolving business needs
• Actively seek innovative solutions to address business and customer requirements, enhancing the overall customer experience
• Perform key month-end close activities, including A/R roll forwards and various account reconciliations
• Assist with quarter-end audit preparations and support related requests
• Ensure invoices are delivered, including upload invoices against purchase orders in vendor portals as required
• Submit credit requests for billing adjustments and make necessary changes to A/R records
• Manage customer portals to ensure timely invoice uploads and updates
• Maintain comprehensive documentation of A/R processes and policies
• Handle miscellaneous duties and participate in ad hoc projects as assigned

What we look for:

• Bachelor’s degree in Accounting, Finance, Business Administration, or a related field preferred
• Minimum of 7 years of experience in billing, accounts receivable, or related financial operations
• Strong understanding of usage-based billing models and associated financial processes are a plus
• Proficiency with ERP systems, billing & rating system, and payment processing platforms; experience with a global ERP such as NetSuite/SAP and Salesforce is required a plus
• High level of analytical skills with the ability to interpret large datasets, generate reports, and perform complex reconciliations using spreadsheet software (e.g., Excel, Google Sheets)
• SQL proficiency to generate reports and dashboards is a plus
• Hands-on experience with month-end close processes, including reconciliations and analysis
• Comfortable working in a fast-paced environment with shifting priorities and tight deadlines
• Ability to work independently with minimal supervision, proactively identifying issues and taking initiative to implement solutions
• Proven ability to collaborate cross-functionally with Sales, IT, Engineer, Dealsdesk, Revenue Operation teams to investigate billing inquiries and resolve discrepancies
• Experience managing ticketing queues for billing inquiries, prioritizing requests, and delivering timely, accurate responses to internal and external stakeholders
• Experience setting up and managing vendor/customer portals such as Ariba, Coupa, or similar procurement and invoicing platforms