Incident Commander, Program Manager

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more — provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.

The Role

Block's Critical Incident Management Team (CIMT) plays an important role in protecting our operations, customers, and regulatory standing in the face of significant business incidents. As our organization continues to grow, we are expanding our incident command capabilities to ensure fast, coordinated, and effective responses to high-impact events.

You will be directly responsible for:

• Enhance the speed and effectiveness of incident resolution
• Reduce financial, operational, and high impact eventsSynthesize information from multifaceted incidents into timely, digestible summaries and strategic recommendations
• Ensure regulatory compliance through proper documentation and communication
• Protect our customers' interests and the integrity of our business

As an Incident Commander within the Risk organization, you will be at the center of Block's response to complex, high-stakes incidents, helping maintain our operational resilience and uphold our commitment to responsible innovation.

You Will

• Be the lead incident commander for high-severity incidents across Block's ecosystem, including fraud events, customer-impacting issues, regulatory matters, and escalated incidents.
• Direct the real-time response and coordination among cross-functional teams such as Legal, Compliance, Engineering, Product, and Customer Success
• Be the central point of accountability for incident escalation, containment, remediation, and resolution
• Document and maintain detailed incident timelines, key decisions, and supporting evidence throughout the lifecycle of the incident
• Oversee the preparation of final incident reports
• Manage internal communication channels and ensure accurate, updates are shared with stakeholders at all levels
• Facilitate post-incident reviews to identify lessons learned and improve incident preparedness and response

You Have

• 7 + years of Proven experience in incident management, crisis response, or a related role within a high-stakes operational environment
• 5+ years of Project management, especially under time-sensitive and high-pressure conditions
• Understanding of regulatory and compliance considerations in the financial services or technology space

We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and “fair chance” ordinances.

We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible. Want to learn more about what we're doing to build a workplace that is fair and square? Check out our I+D page.

While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.