Senior Director, Finance Transformation at Instacart

We're transforming the grocery industry

At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.

Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.

Instacart is a Flex First team

There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.

Overview

Instacart is seeking a strategic and execution-oriented Head of Finance Transformation to lead critical initiatives that will modernize our finance infrastructure and processes. Reporting to the Chief Accounting Officer (CAO), this role will drive 5-7 major systems and transformational initiatives including Revenue systems, Billing, E-invoicing, EIPP (Electronic Invoice Presentment and Payment), end-to-end month-end close process optimization, and comprehensive tools assessments and improvements. This is a unique opportunity to build the foundation for scalable finance operations at one of the fastest-growing companies in e-commerce.

About the Job

As Head of Finance Transformation, you will be responsible for developing and executing a comprehensive 3-5 year transformation roadmap that addresses significant technical and process debt while enabling the finance organization to scale with Instacart's rapid growth. You will lead a team of 3 direct reports and work cross-functionally with Finance, Accounting, Engineering, Product, and other stakeholders to deliver high-impact initiatives.

Key Responsibilities:

Develop and own a strategic 3-5 year finance transformation roadmap that prioritizes initiatives based on business impact, feasibility, and resource constraints

Lead 5-7 concurrent major transformation initiatives including Revenue systems, Billing infrastructure, E-invoicing, EIPP implementation, and month-end close process optimization

Serve as both strategist and hands-on project manager, driving initiatives from conception through implementation and adoption

Conduct comprehensive assessments of existing finance tools, systems, and processes to identify gaps, inefficiencies, and opportunities for improvement

Partner with Engineering and IT teams to define technical requirements and ensure solutions are scalable, maintainable, and aligned with enterprise architecture

Build business cases and ROI analyses to secure buy-in and funding for transformation initiatives

Manage change management and adoption strategies to ensure successful implementation across the finance organization

Establish governance frameworks, KPIs, and reporting mechanisms to track progress and demonstrate value delivery

Navigate ambiguity and shifting priorities in a high-growth, fast-paced environment while maintaining focus on strategic objectives

Collaborate with the CAO and finance leadership to align transformation efforts with broader organizational goals

Build and mentor a high-performing team of transformation professionals

About You

You are a rare blend of strategic thinker and tactical executor who thrives in ambiguity and complexity. You have deep finance domain expertise combined with strong program management capabilities and a technology-forward mindset. You're energized by the challenge of building scalable infrastructure from the ground up and can seamlessly shift between developing long-term vision and rolling up your sleeves to solve immediate problems.

Minimum Qualifications

10+ years of progressive experience in finance, accounting, or FP&A with at least 4+ years focused on finance transformation, systems implementation, or process improvement

Strong finance and accounting foundation with deep understanding of revenue recognition, billing cycles, accounts payable/receivable, and month-end close processes

Proven track record of successfully leading large-scale, multi-year transformation programs involving systems implementations and process redesign

Demonstrated project/program management expertise with ability to manage multiple concurrent initiatives, stakeholders, and dependencies

Experience working with finance systems and technologies (ERP systems, billing platforms, invoicing solutions, etc.)

Strong analytical and problem-solving skills with ability to assess complex situations and develop practical solutions

Excellent stakeholder management and communication skills with ability to influence without authority

Experience managing and developing teams

Ability to thrive in ambiguous, fast-paced, high-growth environments

Bachelor's degree in Finance, Accounting, Business, or related field

Preferred Qualifications

MBA, CPA, or other relevant advanced degree/certification

Experience at high-growth technology companies or e-commerce/marketplace businesses

Hands-on experience implementing specific systems such as revenue management platforms, billing systems, e-invoicing solutions, or EIPP platforms

Background in both Big 4 consulting/advisory and in-house finance transformation roles

Experience with Agile/Scrum methodologies and modern project management tools

Technical proficiency with data analysis tools (SQL, Python, Tableau, etc.)

Change management certification or formal training

Experience addressing technical debt and legacy system modernization

Track record of building business cases and securing executive buy-in for major investments

Experience working with cross-functional teams including Engineering, Product, and IT

Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here.

Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.

For US based candidates, the base pay ranges for a successful candidate are listed below.
CA, NY, CT, NJ
$222,000—$234,500 USD
WA
$213,000—$225,000 USD
OR, DE, ME, MA, MD, NH, RI, VT, DC, PA, VA, CO, TX, IL, HI
$203,000—$214,500 USD
All other states
$185,000—$195,500 USD

Senior Director, Finance Transformation

Job Description