Senior Program Manager, Device Hardware Assets

Employer: Block Inc.

Rate of Pay: $183,664.00 to $223,100.00 per Year

Duties: Manage all facets of the company’s Device Room operations, which includes device orders, ensuring timely fulfillment, coordinating shipping logistics, maintaining storeroom organization, overseeing device maintenance, managing inventory, facilitating the secure disposal of devices and materials, and budget. Supervise the work of device room specialists and participate in hands-on work. Oversee on-site and off-site inventory management which includes accurate tracking of assets, maintaining secure storage, conducting periodic reconciliation to ensure control of assets and data integrity, and coordinating the safe transport of hardware throughout the assets' lifecycles. Ensure the company has the necessary rooms and staff to store prototype devices and materials. Assess both internal and 3PL warehouse solutions to improve storage and order fulfillment. Develop and implement a strategic roadmap for ongoing improvements and initiatives that will ensure the team is frictionlessly equipped with the required hardware and that the developer experience is enhanced. Innovate and implement scalable tools and processes such as introducing a Hardware Asset Management (HAM) system. Define and monitor key metrics and KPIs. Form internal and external partnerships. Manage vendor relationships. Adhere to international shipping compliance regulations, including those related to customs procedures, export restrictions, and the transportation of dangerous goods. Resolve logistics challenges. May telecommute.

Requirements: Employer will accept a Bachelor's degree in Industrial and Systems Engineering, or related field and 5 years of progressive, post-baccalaureate experience in job offered or in a Program Manager-related occupation.

Position requires experience in the following:

1. Using IMS for stockroom management and real-time tracking of inventory, shipping, and receiving in a tech environment.


2. Project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience


3. Using logistics management to coordinate shipping logistics and address logistics challenges efficiently.


4. Tracking key performance indicators (KPIs) such as order accuracy, fulfillment speed, and inventory turnover, optimize space utilization


5. Analyzing data to identify trends and areas for improvement


6. Requirements gathering, creating Product Requirements Document (PRD), feature prioritzation, product roadmap


7. Developing Test Cases and oversee User Acceptance Testing (UAT)


8. International Shipping, safe transportation of dangerous goods, packaging requirements