Collections Support Specialist at Toast

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. Toast Capital is a wholly-owned subsidiary of Toast, Inc. that offers Toast restaurant customers access to fast and flexible funding for any business need. The Toast Capital team is seeking a highly-motivated Collections Support Specialist who will play an active role in working to assist with Collections related activities throughout each performance month. In this role, you will be an ambassador of the Toast Capital brand and proliferate Toast Capital’s goal to empower restaurants financially to thrive and do what they love. This individual’s efforts will have a significant impact on the long-term success of a rapidly growing product for Toast.

Work location: Bangalore

Work mode: Hybrid (2 days at office in a week)

Work timings: Flexible to work between both 10 AM to 7 PM IST & 11 AM to 8 PM IST hours.

About this roll* (Responsibilities)

Manage delinquent accounts across different lending products

Communicate with customers to negotiate payoffs and payment plans for outstanding balances on their account

Work cross functionally with billing, accounting, compliance and operational risk teams

Address customer questions, concerns, and inquiries

Track and report portfolio performance metrics

Assist with process improvement initiatives for Toast Capital Collections

Monitor and execute Bankruptcy related activities associated with Toast Capital

Do you have the right ingredients*? (Requirements)

2 to 5 years of relevant collections experience in the lending field

Ability to work under pressure and strong attention to detail

Ability to follow process and procedure throughout complex customer interactions.

Highly organized, self-motivated, flexible, and adaptable

Strong written and verbal communication skills

Ability to navigate complex customer problems and cases

Special Sauce* (Nice to Haves)

Familiarity with Salesforce and Excel

SQL is a plus

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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Collections Support Specialist

Job Description