GURUS Solutions is a leading NetSuite consulting firm providing ERP implementation, customization, training, and support services to businesses across the United States and Canada. With over 20 years of experience and a team of certified NetSuite experts, GURUS helps mid-sized and growing companies throughout North America streamline operations, improve efficiency, and maximize their ERP investment.
Reporting to the NetSuite Consulting Practice Director, the Team Leader is a technical solution expert contributing to customer projects, as well as managing the practice and the people in his/her area of expertise.
What we value from our Team Leader, NetSuite Consultant:
- University degree in software engineering, information technology, business or a relevant discipline
- Knowledge of NetSuite
- Experienced in all phases of a project: analysis, design, development, conversion, installation, training, support (2+ years)
- Mastery of the tools, processes and best-practices related to the discipline
- Strong leadership skills
- Ability to coach and mentor team members in the art of consulting
- Excellent communication skills in English and French*
- Knowledge of business processes
- Management experience in a matrix-based organization is an asset
What’s a regular day for our Team Leader, NetSuite Consultant?
- People Management (15%)
- Act as a mentor by providing coaching and support to team members
- Assist employees in the definition and progress of their career path
- Conduct interviews for new team members joining the organization
- Define quarterly and yearly employee objectives
- Ensure employees well being
- Evaluate employees by following the Performance Management process
- Inspire and motivate their team and co-workers
- Provide technical training and oversee overall training program
- Resolve employee conflicts quickly and efficiently
- Operation Management (15%)
- Assist supervisor in identifying appropriate resources to be assigned on projects
- Assist his/her supervisor in optimizing the overall profitability
- Optimize outcome of non-billable time of their team through effective training, continuous improvement or sale support
- Support sales by evaluating projects, estimating work, providing technical content for RFP response and proposal, attending customer calls and visits to gather requirements and to perform technical presentation
- Practice Management (10%)
- Continuously look out for new technology that can or should be implemented
- Identify, define, implement and promote best-practices, in collaboration with other Team Leaders and the Continuous Improvement Agency (CIA)
- Project Contribution (60%)
- Act as technical reference in his/her field during project problems resolution and escalation
- Assist project managers with projects and technical resources requiring special attention
- Contribute to customer project by performing requirements gathering and analysis, gap identification, solution architecture and design, development, configuration, validation, quality control, documentation and training
- Respond to customer calls and provides immediate assistance for urgent requests
What are the perks of being a GURU?
- Be part of a team of fun, determined and professional people, with an interest in business and technology
- Great company culture focused on people : check out a Day in the Life at GURUS here !
- Work / Life Balance is embedded in our core values - eligible employees are entitled to overtime payment at 1.5X!
- Competitive starting vacation
- 40 hours of personal days
- Group insurance (health & dental)
- Dialogue - medical online app
- Flexible schedule and hybrid work
- 50% compensation for OPUS/AMT card
- Continuing education - paid certifications related to your role
- Internet and cellphone allocation
* This position requires proficiency in a language other than French due to the fact that 75% of our clients operate in English