Senior Office Manager

Senior Office Manager APAC

Ebury Sydney - Office Based

As a Senior Office Manager, you will be the ‘heart and soul’ of the team, responsible for ensuring that everything runs smoothly and your colleagues have everything they need to succeed. Working closely with the APAC Managing Director, the HR team, as well as IT service desks, this is a varied and interesting position that requires someone with a flexible, proactive and supportive approach, office-based 5 days a week. Cultural fit is hugely important as you will be interacting with the team daily; therefore, we are looking for someone who is hard-working and can put forward ideas by observing what is working well and what is not.
In this role, you will report directly to the Head of Global Business Services, and your main stakeholder will be the APAC Managing Director, as well as Senior Managers and key stakeholders in each location who will be your point of contact.

What you’ll doIn this role, you will provide a focal point for our front-of-house and office operations for our APAC offices, based in Sydney, and will be directly responsible for our 3 offices in Australia, New Zealand and Singapore, with a direct report that is responsible for our 3 offices in China, ensuring the provision of a world-class office experience for our people and guests. You will deliver outstanding assistance to Ebury's employees and visitors daily in the Sydney office, and remotely to the other offices, with the need to travel as needed and/or every second quarter.
Responsibilities○ Responsible for the effective running of facilities contract services, including building maintenance, purchasing, post room, security, cleaning, waste management, stationery, plants, coffee machine, pest control, environmental and building consultancy services
○ Responsible for the planned and ad hoc/reactive maintenance and upkeep of the premises and equipment, including the required safety checks, liaising with contractors as required
○ General office management duties including meeting room management and conference call facilitation, hot desk administration, supplies and stock management of office supplies, business card administration, company merchandise, monthly office social events, courier bookings etc
○ Order breakfast and kitchen supplier, vending management.
○ Ensure operational and service standardisation is aligned with the Head of Global Business Services and with local Ebury representatives in the Country
○ Real Estate is responsible for landlord relationships
○ Space and planning management, lead Moves and projects coordination
○ Negotiate with suppliers and the budget. Led the services bid process
○ Accountable for assigned events to be held in the Offices as an Offsite or Bootcamp, Summer and Christmas Dinner.
○ Conduct satisfaction surveys and create action plans/site improvement plans
○ Support and participate in engagement and recognition of new and established employees (creation and distribution of anniversary gifts; arranging and hosting social events to acknowledge important milestones, etc.)
○ Responsible for the new joiner experience
○ Assist with marketing initiatives as and when required, collaborating with the marketing team
○ Supporting key stakeholders and important guests' visits
○ Ensure payment of office invoicing
○ Support other duties as assigned
○ Work together with the IT department to make sure that all IT equipment in the office works properly
● Multi-office supervision (career path)
○ Supervise assigned small offices in the region and other office managers and/or remote locations
○ Ensure remote offices are running services smoothly and reapply workplace standards there.
○ Possibility to increase responsibilities as the company grows and expands in current or new locations in APAC, as it is planned
● Health & Safety
○ Lead the duty of care, health and safety programs with comprehensive policies and practices for the offices and home-based workers.
○ Responsible for delivering full H&S compliance according to local regulations
○ Organise all relevant Health & Safety staff training as necessary
○ Ensure landlord compliance on H&S task
● Employee Engagement
○ Lead the planning and coordination of monthly employee engagement activities, including summer events, Christmas celebrations, and team-building initiatives.
○ Collaborate with internal groups such as the ESG team and Women’s Network to support and execute charity drives, donation campaigns, and employee sports clubs to foster a positive and inclusive workplace culture.
● Travel
○ Assist with ad-hoc travel booking requirements for ExCo members, where required

What you’ll need● Demonstrable experience in multi-site/office administration in a corporate environment, including meeting services, events and purchasing, company cars management and other office equipment
● Facilities, health and safety experience. IOSH certification is not required, but desired
● Hospitality experience is a plus, and a customer experience culture as ADN
● Excellent interpersonal skills with a proven ability to work collaboratively. Able to find pragmatic solutions and adapt to changing situations
● Strong oral and written English, great communication skills
● Excellent organisational and time management skills
● Flexibility and embracing more responsibilities to support the company's growth
● A friendly individual able to take initiative
● Good at multitasking with the ability to remain calm and focused under pressure
● Able to work in a fast-paced environment and meet deadlines when needed
● Analytical skills
● A bachelor's in Business Administration, Tourism, and Hospitality management is a plus

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.
• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.
• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.
• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.
• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.
• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.
• Central Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!