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FULL TIME

Sr Technical Writer

Rackspace Technology

Unknownabout 1 month ago

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Job Description

Role: Sr Technical Writer
Experience Level: 8 to 14 yrs
Shift Timing: 1 pm to 10 pm IST
Shift Days: Sunday to Thursday

Role Summary

Produce accurate, developer- and operator-friendly CMP documentation: API specs, runbooks, onboarding, and ADRs—aligned with docs-as-code.

Key Responsibilities

·       Maintain API docs (OpenAPI), SDK examples, and usage guides.
·       Document architecture, ADRs, operational playbooks/runbooks.
·       Write release notes and UI help; enforce doc standards and versioning.

Required Skills

·       Technical writing for developer platforms; Markdown/docs-as-code.
·       Read code (Python/TypeScript) and interpret API contracts.
·       Private cloud operational models (IaaS/PaaS/DBaaS, networking, IAM/PAM).
·       Document PostgreSQL/MS SQL operational procedures.

KPIs / Success Measures

Documentation completeness/accuracy, onboarding time reduction, support deflection.

Tools / Tech

Markdown, MkDocs/Docusaurus, OpenAPI/Swagger, Mermaid/PlantUML, GitLab

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