Customer First Strategy and (Archived) | VirtualInterview.ai

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

About the Role:

We are looking to hire two Customer First Strategy and Operations Interns. In this role, you will gain hands-on experience working with Okta’s Customer Success and Renewals Operations teams. This role provides exposure to key areas, including sales process optimization, sales systems, customer success and renewals strategy and operations. You’ll work closely with cross-functional teams, analyze data to drive business insights, and support initiatives that enhance operational efficiency across Okta’s go-to-market strategy.

What You’ll Do:

For Customer Success Operations:
- Help maintain the internal knowledge base and toolkits, as well as playbooks for our CSMs and TAMs.
- Assist in building and optimizing dashboards to track Key Performance Indicators (KPIs) as well as overall growth metrics.
- Shadow team members to document standard operating procedures (SOPs) for the CS Operations department.
- Support the management and enhancement of our Gainsight and Salesforce systems, and reporting dashboards.

For Renewal Operations:
- Triage and troubleshoot operational issues and optimize our systems as well as gather, analyze, and present data and information from multiple data sources and support ad-hoc requests from the Renewals and other Customer First teams.
- Drive process improvements that improve overall data integrity as well as draft and publish key process and policy documentation that is critical to our responsibility and the functions we support.
- Develop and present recommendations based on data analysis and industry best practices.

What We’re Looking For:

Currently pursuing a Bachelor’s degree in Business, Economics, Data Analytics, or a related field with an expected graduation date of Dec. 2026 or May/June 2027.

Strong analytical skills with proficiency in Excel and Google Sheets (Salesforce and Tableau experience is a plus)

Interest in sales strategy, business operations, process optimization, or customer success.

Excellent communication and collaboration skills to work with cross-functional teams.

Self-motivated, detail-oriented, and eager to learn in a fast-paced environment.

Why Join Us?

Gain real-world experience in operations and strategy at a high-growth tech company.

Work with experienced mentors and cross-functional teams.

Make a meaningful impact by contributing to strategic initiatives that drive business growth.

Opportunity to develop technical and analytical skills in a dynamic, innovative environment.

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits

Making Social Impact

Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

Customer First Strategy and Operations Intern (Summer 2026)

Job Description