Sr. Manager, Team Member Relations

ABOUT THE ROLE

We’re seeking a dynamic, highly organized, and proactive Senior Manager of Team Member Relations to join our People team at Peloton’s New York headquarters. In this critical role, you'll report to the Sr. Director, Team Member Relations and partner closely with People Business Partners, Employment Counsel, and business leaders. You'll be instrumental in upholding Peloton's core values by ensuring fair and respectful treatment of all team members.

You'll contribute significantly to the evolution of our proactive employee relations framework, focusing on risk mitigation through training, early conflict resolution, and data-driven insights. This role involves directly managing the investigation, documentation, and resolution of team member grievances, providing expert guidance on performance management, developing key training programs, and offering specialized employee relations consultation. You'll also be responsible for managing ADA accommodations, which includes being the central point of contact for team members requesting reasonable accommodations due to a disability, engaging in interactive dialogues with team members and managers, and meticulously documenting all aspects of the process.

We're looking for someone who demonstrates exceptional judgment, balances objectivity with empathy, and excels in collaborative cross-functional partnerships and stakeholder management.

YOUR DAILY IMPACT AT PELOTON

• Serve as a trusted employee relations expert, skillfully navigating sensitive HR escalations while ensuring compliance with applicable employment laws, regulations, and company policies.


• Actively listen and connect with team members at all levels, ensuring they feel safe, heard, and respected.


• Conduct thorough, professional, and efficient investigations to gather critical facts, enabling sound and equitable decision-making.


• Independently manage and prioritize an investigation caseload, balancing proper documentation, comprehensive interviews, stakeholder communication, concise report writing, effective coaching, and timely resolution.


• Provide briefings and practical recommendations to leaders and key stakeholders.


• Leverage our case-management system to document findings, evidence, and investigation reports in a fact-based, concise, and timely manner.


• Capably navigate challenging and sensitive situations, ensuring all matters are handled with objectivity, consistency, and a commitment to fairness.


• Synthesize and analyze data, trends, and opportunities from various internal systems to facilitate proactive risk mitigation, early issue resolution, and improve organizational health.


• Partner effectively and collaboratively with business leaders and People Business Partners across the organization to implement systemic solutions and foster positive employee relations.


• Develop and deliver impactful employee relations training programs for team members and people leaders.


• Provide expert guidance, education, and coaching to people leaders on employee relations best practices and effective communication techniques.


• Manage complex ADA accommodations, engaging in interactive dialogues with team members, managers, and other stakeholders to determine appropriate courses of action based on nuanced considerations, including undue hardship and essential job functions.

YOU BRING TO PELOTON

• 5+ years of progressive HR experience, with a strong emphasis on employee relations, investigations, employment law, HR policy, and training and development.


• Deep knowledge and practical experience interpreting and communicating employment policies, practices, and employment law and regulations with confidence.


• Demonstrated experience conducting investigatory interviews involving complex, sensitive, and confidential topics.


• Exceptional mediation, deescalation, and conflict resolution skills that demonstrate active listening, flexibility, and effective communication.


• Acute attention to detail, coupled with effective prioritization and ownership.


• Proven ability to balance quality of work with meeting Service Level Agreements (SLAs) in a fast-paced environment.


• Strength in managing competing priorities simultaneously and focusing on the highest impact work.


• Strong analytical and systems thinking, leveraging data-driven insights combined with sound decision-making to address complex challenges effectively.


• Ability to effectively convey complex information through clear and concise writing.


• Adept at working effectively across multiple functions and roles within a complex organization.


• Excellent communication and presentation skills that foster strong partnerships and collaboration across all management levels and functional areas (including HR, Legal business / function heads).


• Unwavering ability to handle highly confidential information with maturity, discretion and professionalism.


• Experience handling ER matters with a diverse population, including both hourly and corporate employees is a plus.