Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
Set up in 2017 in Gurgaon, Airbnb Capability Center was established to service the global Airbnb community. We are a fast-growing, up-and-coming office and home to the most hospitable people you will ever meet! Our small and extremely capable team of Gurgaon-based colleagues strive to make the impossible happen for our inbound and outbound travelers within this big and diverse market. ACC is providing varied services under Community Support thereby providing world-class customer experience to our customers. Besides this, ACC is also building deep capabilities for different verticals like GSS, Finance Technology Group, Finance Shared Services, Analytics etc.
The Difference You Will Make
As a Senior Connectivity Integration Analyst, you will work on API integrations and provide troubleshooting support, enhance operational efficiency by streamlining workflows, improving task prioritization, and fostering cross-functional collaboration. Through the creation of data-driven insights and innovative process automation, this position will drive informed decision-making and operational innovation. Additionally, by addressing tooling and process challenges with expert solutions and providing adaptable project support, the role will ensure operational excellence and contribute to the broader success of the organization.
A Typical Day
As a key member of the operations team, you will leverage conceptual knowledge of principles, practices, and methodologies within an operational focus area, applying expertise across various workflows. Your role requires a combination of job-related training and extensive on-the-job experience to drive efficiency and effectiveness in daily operations.
Key responsibilities
- Operational Subject Matter Expert: Serve as the primary technical liaison for hotels and partners integrating with Airbnb and HotelTonight via supported PMS, CMS, or Channel Managers, ensuring seamless onboarding, mapping, troubleshooting, and ongoing connectivity support—including test rollouts, issue resolution (such as XML data exchange and eligibility concerns), performance reporting, partner engagement, product bug escalation, internal training, and the creation of self-help resources to optimize partner experience and operational excellence.
- Working knowledge of technical tools: Analyze & troubleshoot connectivity related issues including XML data to ensure a seamless exchange of inventory & reservation data. Basic understanding and working knowledge of technical tools like Sumo Logic and Snowflake would be an added advantage.
- Leverage AI and Automation: Champion the use of AI-driven tools and automation to optimize workflows, enhance data management, and streamline onboarding and daily operations. Identify opportunities where AI can improve efficiency, accuracy and the overall customer and partner experience.
- Innovation and Problem Solving: Drive innovation by proactively identifying complex business and technical challenges, designing creative solutions, and championing a culture of continuous improvement across teams. Leverage deep expertise to solve ambiguous problems, experiment with new approaches, and influence strategic decisions that elevate Airbnb’s products and services.
- Strategic Process Optimization: Lead the identification, design and implementation of innovative process improvements for onboarding, data management, and cross-team collaboration. Utilize advanced analytics and automation, including AI-based solutions, to deliver scalable and sustainable outcomes.
- Cross-Functional Collaboration: Partner with Product, Engineering, Data Science and other stakeholder teams to resolve multi-faceted challenges, drive strategic initiatives, and continuously improve operational workflows across the platform.
- Mentorship and Coaching: Mentor and upskill team members by sharing subject matter expertise, supporting learning in content management, partner communications and AI-enabled operations; foster an inclusive and high-performing team culture.
- Performance Management : Develop, manage, and present data-driven reports and dashboards, ensuring KPIs and operational objectives are consistently met or exceeded through evidence-based action planning.
- Business Expertise: Apply deep knowledge of how cross-functional teams' efforts contribute to organizational objectives, proactively aligning team deliverables and priorities to maximize impact.
- Change Agent: Lead and support organizational transformation by advocating for and implementing new technologies, tools, and best practices, with a focus on continuous improvement and operational excellence.
Your Expertise
- Bachelor’s degree in a relevant field or equivalent practical experience.
- Expertise in leveraging AI, data analytics, and automation platforms (e.g., AI-powered workflow tools, SQL, Airtable, Google Suite, Python or similar) to transform business processes and solve complex challenges
- 5+ years of progressive experience in Operations or related fields, with a proven track record of driving cross-functional initiatives and leading impactful projects.
- Ideally, 2+ years background in working with Excel, XML and SQL. Great understanding of how APIs function.
- Able to communicate clearly and effectively with stakeholders on multiple levels
- Have attention to detail and analytical skills to quickly detect and resolve problems
- Have a flexible mindset with the ability to handle constantly changing priorities
- Advanced knowledge of HotelTonight and/or hospitality industry processes, tools, and workflows, with demonstrated success in optimizing end-to-end operations
- Exceptional analytical, conceptual, and problem-solving abilities; able to synthesize information and anticipate future trends
- Demonstrated ability to work both independently and collaboratively, influencing and aligning multiple stakeholders to shared goals
- Strong organizational, communication, and leadership skills, with the ability to convey complex information to diverse audiences
- Commitment to continuous improvement, inclusive behaviors, and fostering a culture of innovation
- Agile, proactive, and resilient mindset; comfortable navigating and leading through ambiguity and change
Hybrid Work Requirements & Expectations: To support productivity and maintain a professional hybrid work environment, employees are expected to adhere to the following:
- Workspace: A dedicated, quiet, and private workspace free from interruptions and external noise
- Internet Connectivity: During the working hours, maintain a minimum and consistent internet speed of 10 Mbps on your official devices to ensure reliability for work-related tasks, including calls and virtual meetings
- Professionalism: Employees must remain fully engaged, respectful, and maintain a professional presence during virtual meetings, with video participation required unless otherwise approved.
- Confidentiality & Security: Employees are responsible for protecting Airbnb’s Intellectual Property and Confidential Information. Work-related activities, including calls and meetings, must not be conducted in public places, while traveling, or in any setting that may compromise confidentiality or work quality.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.