Manager, Executive Support (Archived) | VirtualInterview.ai

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology, anywhere, on any device or app. Our flexible and neutral products, Okta Platform and Auth0 Platform, provide secure access, authentication, and automation, placing identity at the core of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

The Technology, Data, & Intelligence Team

Okta’s Technology, Data, & Intelligence organization is on a mission to simplify and secure internal operations through automation, analysis, and scale. Our Productivity Engineering team is responsible for developing internal tooling, infrastructure and services that empower Okta employees to work as effectively as possible.

We work across engineering, data science, security, and internal business teams to deliver automation-powered services that integrate across a wide array of SAAS apps and internally developed infrastructure to Okta. A growing focus for our team has been an investment of cycles into AI agentic platforms, workflow orchestration, and data analytic dashboarding. We’re looking for employees who enjoy solving tough problems and building with purpose.

The Executive Support Manager Opportunity

We are looking for an Executive Support Manager to lead our high-touch technical support team dedicated to Okta’s executive leadership. Reporting directly to the Senior Director of Workplace Technology, you will be responsible for defining and delivering a "Elite Operational Excellence" service model that ensures our C-suite and senior leaders have seamless, secure, and productive technology experiences.

This is a high-visibility role that requires a unique blend of technical expertise, operational excellence, and exceptional interpersonal skills. You will not only manage the day-to-day support operations but also act as a strategic partner, ensuring our executive team is equipped with the latest tools and best-in-class productivity workflows.

This role will have onsite requirements in our San Francisco office.

What you'll be doing

Lead & Mentor: Manage and develop a global team of Executive Support Specialists, fostering a culture of excellence, discretion, and proactive problem-solving.

Service Excellence: Define and maintain the "White-Glove" service standard, ensuring 24/7 support availability for critical executive needs and high-stakes events (Board meetings, All-Hands, etc.).

Strategic Alignment: Partner with the Workplace Technology leadership to align executive support strategies with the broader IT roadmap, including the rollout of AI productivity tools and secure identity workflows.

Hardware & Software Lifecycle: Oversee the procurement, deployment, and maintenance of premium hardware and software tailored for executive use, ensuring zero-downtime transitions.

Event & Offsite Production: Provide end-to-end technical oversight for executive-led events, ensuring flawless execution of AV, streaming, and connectivity for board meetings and leadership offsites.

Executive Tech Advocacy: Act as a feedback loop between senior leadership and our engineering teams to influence the development of internal tools, ensuring they meet the high-efficiency needs of our executives.

Operational Reporting: Develop and track KPIs and SLAs specific to executive support to drive continuous improvement and demonstrate team impact.

What you'll bring to the role

Experience: A minimum of 5 years of experience in IT leadership, specifically focused on executive support or high-touch technical service management.

Technical Proficiency: Deep knowledge of macOS, Windows, iOS, and Android platforms, along with expert-level familiarity with SaaS tools like Okta, Slack, Zoom, and Google Workspace.

Communication: Exceptional verbal and written communication skills, with the ability to translate complex technical issues into simple, actionable terms for non-technical leaders.

Discretion & Trust: A proven track record of handling sensitive information with the utmost confidentiality and maintaining a calm, professional demeanor under high-pressure situations.

Proactive Mindset: An obsession with "frictionless" technology; you don’t just fix problems—you anticipate and prevent them before they impact the user.

Adaptability: Experience working in a fast-paced, high-growth environment where priorities can shift rapidly.

Okta’s Top 5 Core Leadership Competencies are part of the deeply ingrained principles that guide all of our company’s actions. They also align strongly to our cultural cornerstones, our Okta values: love our customers, empower our people, never stop innovating, act with integrity, and maintain transparency. It’s our expectation that our managers and leaders embody these core competencies:

Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals.

Demonstrates Self-Awareness (EQ): Using a combination of feedback and reflection to gain productive insight into personal strengths and weaknesses.

Develops Talent: Developing people to meet both their career goals and the organization’s goals.

Drives Results: Consistently achieving results, even under tough circumstances.

Strategic Mindset: Seeing ahead to future possibilities and translating them into breakthrough strategies.

#Ll-GM

#Ll-On-Site/Hybrid

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Below is the annual base salary range for candidates located in San Francisco Bay Area. Your actual base salary will depend on factors such as your skills, qualifications, experience, and work location. In addition, Okta offers equity (where applicable), bonus, and benefits, including health, dental and vision insurance, 401(k), flexible spending account, and paid leave (including PTO and parental leave) in accordance with our applicable plans and policies. To learn more about our Total Rewards program please visit: https://rewards.okta.com/us.

The annual base salary range for this position for candidates located in the San Francisco Bay area is between:

$138,000—$206,000 USD

What you can look forward to as a Full-Time Okta employee!

Amazing Benefits

Making Social Impact

Developing Talent and Fostering Connection + Community at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Some roles may require travel to one of our office locations for in-person onboarding.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.

If reasonable accommodation is needed to complete any part of the job application, interview process, or onboarding please use this Form to request an accommodation.

Notice for New York City Applicants & Employees: Okta may use Automated Employment Decision Tools (AEDT), as defined by New York City Local Law 144, that use artificial intelligence, machine learning, or other automated processes to assist in our recruitment and hiring process. In accordance with NYC Local Law 144, if you are an applicant or employee residing in New York City, please click here to view our full NYC AEDT Notice.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Personnel and Job Candidate Privacy Notice at https://www.okta.com/legal/personnel-policy/.

Manager, Executive Support

Job Description