About Zscaler

Zscaler accelerates digital transformation to ensure our customers can be more agile, efficient, resilient, and secure. As an AI-forward enterprise, we are constantly pushing the envelope, leveraging the world’s largest security data lake to power our cloud-native Zero Trust Exchange platform. This innovation protects our customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location.

Here, impact in your role matters more than title and trust is built on results. We say, impact over activity. We seek innovators who actively use AI to amplify their impact and who thrive in an environment where we leverage intelligent systems to stay ahead of evolving threats. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership, and accountability.

We value high-impact, high-accountability with a sense of urgency where you’re enabled to do your best work and embrace your potential. If you’re driven by purpose, thrive on solving complex challenges, and want to be part of the team that’s helping to secure the AI age, we invite you to bring your talents to Zscaler and help shape the future of cybersecurity.

Role

We are looking for a Senior Project Manager, Business Transformation to join our People and Culture (P&C) department. This role is based in San Jose, CA (onsite Tuesday-Thursday), reporting to the Director, P&C Transformation within the People Operations team. You will play a critical role in driving global business transformation initiatives and high-priority strategic efforts. In this role, you will ensure adherence to QA frameworks, uphold governance standards, and oversee the management of transformation programs to deliver measurable impact, scalability, and exceptional employee experiences. You will build partnerships with functional leaders to accomplish projects aimed at increasing better user experience and accelerating results.

What you’ll do (Role Expectations)

Work with several departments and functional leaders at the highest levels of the organization to detail current processes, develop new processes and lead transformative projects aimed at achieving the strategic and financial goals of the business while preparing for the future

Understand the current P&C landscape vs. the strategic direction of the organization and extract the relevant information to support requirement definition, business design, usability design and end-user testing

Who You Are (Success Profile)

You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful.

You are customer-obsessed. You build deep empathy for the customer - both internal and external - and anchor your decisions in solving their real-world problems. You champion their needs from start to finish, knowing their success is our success.

You operate with urgency. You understand that in a high-growth environment, speed and quality are not mutually exclusive. You have a relentless focus on execution and a bias for action, delivering high-impact results quickly to win for the customer and the team.

You are data-driven. You use data and analytics to find the truth, measure what matters, and guide informed decisions. You value evidence over assumptions, replacing "I think" with "I know" to drive better outcomes.

You are resilient and adaptable. You view change as an opportunity and setbacks as temporary. You maintain composure and focus in high-pressure situations, guiding yourself and your team through complexity with a steady, positive hand.

What We’re Looking for (Minimum Qualifications)

8+ years of program management experience driving global change or HR transformation

Demonstrated experience applying in-depth knowledge of operations or HR excellence

Ability to structure and scope complex problems, apply a range of analytical tools to develop solutions, and prioritize risks

Experience enforcing QA methodologies and ensuring governance adherence as part of broader transformation initiatives

Demonstrated success managing cross-functional projects and driving strategic outcomes across global teams

What Will Make You Stand Out (Preferred Qualifications)

Experience delivering a broad range of HR initiatives, spanning operational programs, workplace initiatives, reporting & analytics, and HR system initiatives

Expertise in balancing quality governance frameworks with practical, scalable solutions

Experience managing multiple simultaneous projects on time and within budget

Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training.

The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits.

Base Pay Range

$147,000—$210,000 USD

At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure.

Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including:

Various health plans

Time off plans for vacation and sick time

Parental leave options

Retirement options

Education reimbursement

In-office perks, and more!

Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here.

By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines.

Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link.

Pay Transparency

Zscaler complies with all applicable federal, state, and local pay transparency rules.

Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.

Senior Project Manager, Business Transformation

Job Description

Skills & Requirements