Senior UX Researcher

Position Description:

You will proactively construct and own a research roadmap for a key product area at Okta, working closely with your design, product, and engineering partners to ensure that your research is aligned to the highest priority needs of the product area, and informing both long and near-term decisions. You will cultivate and nurture a culture of curiosity and learning across your cross functional team by ensuring that designers, product managers, and engineers are able to leverage foundational and evaluative insights in their day-to-day work.

In this role, you’ll get to:

• Grow and develop a research practice for a product group that unlocks customer insights and value, ultimately moving the business forward


• Scope, prioritize, organize, and manage research initiatives across your group


• Exercise flexibility in research methodology (as appropriate for the product space and timeline) by designing and utilizing generative studies or evaluative research, appropriately.


• Facilitate cross-discipline research to drive clarity and decision-making.


• Design mechanisms to build up customer empathy and deep knowledge of our partners, end users, consumers, administrators, and other identified audiences.


• Represent your research to diverse audiences across the organization.


• Handle multiple projects and tasks concurrently


• Provide coaching and mentorship to more junior researchers

You could be a fit if you have:

• Proven experience as an embedded UX Researcher with a track record of identifying and elevating user needs and driving the delivering of value to them.


• Experience utilizing a variety of mixed methods in research (e.g., usability studies, contextual inquiry, surveys, etc.)


• Able to leverage research to make the business successful, applying your technical understanding to accomplish company goals.


• Proficiency in communicating user research findings with cross-functional partners to drive impact


• Experience with products made for developers, administrators, or other technical audiences


• Strong ability to plan, prioritize and organize effectively and independently


• Strong decision making and problem solving capabilities while working with constraints


• History of effective communication with all levels of management and company personnel


• Empathy for users, knowledge of and passion for the technical experiences


• Excellent communication skills


• Possess empathy for users, knowledge of and passion for the technical experiences


• Experience working on security products is a plus


• Experience facilitating large cross functional groups to achieve a common goal


• Are a voracious learner and coach to people around you, raising the bar for the team.

Education

• Bachelor's or Master’s degree in anthropology, sociology, psychology, human-computer interaction (or other related field)
  
  **You must attend in person orientation in Toronto the first week of employment.

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