Talent Partner - Customer Operations

🏢This is a Hybrid role, working from our Cardiff Offices 2 days a week.

The Role

We're growing fast - and so are our Customer Operations teams. Customer Operations is at the heart of Capital on Tap - making sure everything runs smoothly for our customers. You'll be handling the entire recruitment lifecycle, using both tried and tested methods as well as creative new ways to attract, source, and secure top talent for Capital on Tap.

You'll join a vibrant, energetic team that thrives on collaboration and innovation. Together, we're continually refining our approaches, exploring new methods, and making a real impact. This is a fantastic opportunity to stretch your skills and introduce fresh ideas!

We place a huge emphasis on continual learning and have created an environment where this is possible every day. Internal mobility is important to us, and our goal is to help every employee realise their aspirations. Why not check out what you need to do to progress in this role at Capital on Tap here!

What you'll be doing

• Owning and driving end-to-end recruitment processes


• Proactively sourcing candidates through various channels, including our CRM, Job Boards, LinkedIn, and WTTJ


• Providing a great candidate experience from application to offer


• Using Data to inform and advise your hiring managers and iterate processes


• Being a DE&I champion, educating hiring managers, and helping us attract a diverse pool of candidates


• Keeping our ATS (Greenhouse) up to date and following best practices


• Building strong relationships across the business to understand hiring needs, priorities, and pain points

We’re Looking For 🔎

• Experience in an in-house Talent Team


• Proven experience in sourcing candidates through various channels


• Familiarity with Applicant Tracking Systems


• Strong organisational and time management skills with the ability to prioritise tasks effectively


• Proactive approach to problem-solving and the ability to take ownership of tasks


• Ability to influence key stakeholders and decision-makers


• High levels of emotional intelligence and the ability to work well with a wide range of people

Diversity & Inclusion 🌈
We welcome, consider and encourage applications from anyone who shares our commitment to inclusivity. Join us in creating a space where authenticity thrives, and everyone can do their best work.

Great Work Deserves Great Perks
We try not to take ourselves too seriously (all the time) so we make sure our office is decked out with a pool table, arcade machine, beer tap, and a couple of office dogs thrown in for good measure. Check out our benefits:
🏥 Private Healthcare including dental and opticians services through Vitality
✈️ Worldwide travel insurance through Vitality
🎁 Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
👛 Salary Sacrifice Pension Scheme up to 7% match
🏖️ 28 days holiday (plus bank holidays)
📖 Annual Learning and Wellbeing Budget
👪 Enhanced Parental Leave
🚲 Cycle to Work Scheme
🚂 Season Ticket Loan
💬 6 free therapy sessions per year
🐶 Dog Friendly Offices
🍫 Free drinks and snacks in our offices

Check out more of our benefits, values, and mission here.

Interview Process 🤝

Stage 1: 30-minute Initial Interview, Video Call

Stage 2: 60-minute Case Study & Interview, Video Call

Stage 3: 90-minute Final Stage, In-Person