Join Navan as an IT Support Specialist based in our New York City office (on-site 5 days a week). This is a dual-impact role where you’ll bridge the gap between high-level technical support and global infrastructure management. The position is a 50/50 split, allowing you to provide white-glove IT assistance while serving as the primary administrator for our global Mobile Device Management (MDM) program. Operating from our NYC hub, you’ll act as a strategic partner to our stakeholders, ensuring our device provisioning and hardware solutions are as efficient as they are innovative.
As the vital link between the IT team and our stakeholders, you'll ensure that we prioritize and tackle the most significant, high-impact device provisioning and support issues with strategic insight and clarity. Help us drive business excellence and efficiency, and be at the forefront of delivering best-in-class hardware solutions that propel our business forward.
If you're ready to make a meaningful impact, we want to hear from you!
What You’ll Do:
- MDM Program Leadership (50% of Role): Lead the administration, provisioning, and de-provisioning of mobile devices across the board for our global offices.
- Global Vendor Management: Collaborate closely with new phone providers globally to coordinate hardware logistics and service plans.
- Stakeholder Collaboration: Work with diverse business units to understand their core hardware challenges and gather essential requirements.
- Process Documentation: Document MDM workflows and technical support processes for both the business and technical stakeholders.
- Project Management: Manage large-scale hardware rollouts, coordinating with stakeholders across multiple parts of the business.
- Agile Operations: Utilize agile process management tools like Jira or Asana to track support tickets and deployment tasks.Multi-OS Support: Troubleshoot hardware and software for macOS, Windows, iOS, and Android.
- Account Management: Administer SaaS tools including Okta, Google Workspace, Slack, and Zoom, managing the full user lifecycle (onboarding/offboarding).
- Site Operations: Maintain office IT infrastructure, including workstation setups, conference room A/V, and support for "All Hands" events.
- White Glove Service: Provide specialized technical support to C-level executives (EStaff).
- On-Call Rotation: Participate in a rotation for after-hours and weekend monitoring and support.
What We’re Looking For:
- Education: Associate degree in a technical field, or equivalent experience (Bachelor's degree preferred).
- Experience: 3+ years in IT Support or Systems Administration, with a focus on MDM platforms.
- Technical Savvy: Knowledge of tools and apps that integrate with enterprise systems.
- Communication: Excellent communication skills (written and oral) for coordinating with global teams and vendors.
- Resilience: Must be able to work under pressure with stringent deployment timelines.
- Analytical Thinking: Strong analytical skills with a high level of attention to detail.
- Agile Management: Strong experience with agile workflows and sprint planning for hardware deployments.
- Physical Ability: Ability to lift and carry items weighing 10-50 pounds.