Workplace Experience Manager

About this Role:

The Workplace Manager is the single-threaded owner of the New York City office experience. This role ensures the workplace is high-performing, operationally sound, and community-driven — enabling teams to do their best work.

You will lead day-to-day operations, manage vendors and budget, oversee an on-site Workplace Concierge, provide light-touch IT support, and design meaningful moments that reinforce Faire’s culture and business priorities. This role blends hospitality with operational discipline and requires both hands-on execution and systems thinking.

What You’ll Do:

Workplace Operations & Facilities

• Own daily operations of the NYC office, ensuring the space is safe, clean, organized, and fully functional.
• Serve as the primary liaison to building management for facilities and maintenance.
• Manage and direct the on-site Workplace Concierge, setting clear priorities and service standards.
• Maintain office documentation and operational playbooks aligned with global standards.
• Monitor and respond to workplace-related requests (Jira, Slack, email) with urgency and follow-through.

Vendor Management & Budget Accountability

• Manage all workplace vendors (janitorial, porter, catering, snacks, plant services, etc.), holding partners accountable to defined quality and service expectations.
• Own the NYC workplace budget, tracking budget vs. actuals and ensuring spend aligns with strategic priorities.
• Make thoughtful trade-offs to remain within budget while maintaining experience standards.
• Partner with Procurement and global Workplace leadership to drive consistency, efficiency, and smart cost management.

IT & Technical Support (On-Site)

In partnership with IT:

• Provide first-line support for basic technical issues (equipment restarts, room troubleshooting, meeting setup).
• Support companywide meetings and high-visibility events from a technical standpoint.
• Triage and respond to Jira tickets, escalating when necessary.
• Ensure conference rooms and shared technology are reliable and meeting-ready.

Community & Signature Events

• Plan and execute quarterly signature events and customer visits in NYC.
• Lead the planning & execution of the annual end-of-year celebration.
• Create inclusive, well-executed experiences that strengthen connection and reinforce culture.

What Success Looks Like:

• The NYC office runs smoothly and predictably.
• Vendors perform consistently at high standards.
• The workplace budget is managed responsibly and transparently.
• Technical issues are resolved quickly and calmly.
• Employees experience the office as productive, welcoming, and community-oriented.
• Events are well-executed and aligned with business priorities.

Qualifications:

• 3–6 years of experience in Workplace, Facilities, Office Operations, or Hospitality, ideally in a fast-paced environment.
• Demonstrated experience managing vendors and owning a budget.
• Comfortable providing basic IT troubleshooting and supporting AV systems.
• Strong project management skills, including event execution.
• Experience managing on-site staff or contractors preferred.
• Highly organized, detail-oriented, and able to operate independently.
• Clear communicator who works effectively across teams and with external partners.
• Proficiency with Google Workspace, Slack, Jira, and related tools.

As the champion for workplace operations, this role requires office attendance 5 days per week.

Salary Range:
New York: the pay range for this role is $95,000 - $131,000 per year.

This role will also be eligible for equity and benefits. Actual base pay will be determined based on permissible factors such as transferable skills, work experience, market demands, and primary work location. The base pay range provided is subject to change and may be modified in the future.