The Navan support team is seeking a Senior Manager of Travel Experience group to join our growing team. This role provides leadership and operational oversight of Travel Experience teams responding to customers 24x7.
What You’ll Do:
Ensure all operations are carried on in an appropriate, cost-effective way
Improve operational management systems, processes and best practices
Help the organization’s processes remain legally compliant
Formulate strategic and operational objectives
Perform quality controls and achieve KPIs
Recruit, train and supervise staff
Find ways to increase quality of customer service
What We’re Looking For:
MBA/Masters from a reputed university
10-12 years of work experience in a reputed MNCs
Result driven
Data Driven, experience in Change Management,
Min 5 years of experience in managing a team of “Managers”
PMP certified will be an added advantage
Familiar with travel industry will be an advantage
Will be responsible to manage both the operations centre and accountable for overall KPIS of the organization
Proven work experience as Operations Manager or similar role
Knowledge of organizational effectiveness and operations management
Excellent communication skills
Leadership ability
Outstanding organizational skills
BPO and Travel Experience would be an added advantage