Customer Lifecycle Management Graduate

Client Lifecycle Management Graduate
Location: Ebury Leon - 4 days in the office and 1 day of home office per week

Ready to begin your career in a dynamic, international environment in Leon? Our Global Operations Centre is the perfect place for graduates and early-career talent to grow. You’ll gain hands-on experience in financial operations, develop in-demand skills, and have access to clear career pathways in a supportive and collaborative team.

We are looking for a Client Lifecycle Management Graduate to join our Client Lifecycle Management team, reporting to the Client Lifecycle Management Manager. We are looking for someone who can ideally speak Spanish and English, although any other languages will be an asset.

This role is based in our Global Operations Centre and will require participation in a shift pattern rotation to cover our global operations across all timezones.

What you’ll do

• Safeguarding Ebury and our existing Clients from financial crime and reputational risks


• Conduct ongoing customer due diligence for corporate and individual clients and partners in compliance with relevant legislative, regulatory and internal requirements


• Perform screening checks on client data against sanctions, PEPs and negative media


• Monitoring, cleaning and introducing data in the system to comply with reporting obligations derived from the Anti-Money Laundering regulations


• Ensure prompt resolution of customers related issues on email, phone and chat


• Efficient management of a personal portfolio of cases and tasks


• Proactive follow-up with clients and sales representatives to ensure timely completion of cases and tasks


• Documenting client files in a structured format compliant with internal requirements


• Complete allocated tasks with focus, and in a timely manner


• Communicate the status of tasks to colleagues and Supervisors, escalating problems swiftly, as needed


• Adhere to all internal policies, processes and procedures

What you’ll need

• University degree


• Diligent, with excellent attention to detail


• Proactive, with the ability to work within strict time-frames and under pressure


• Strong communication skills, both written and verbal


• Highly empathetic, with strong active listening skills


• Co-operative, and comfortable working in a team environment


• Curious and eager to learn, and actively asks questions to confirm understanding of processes and procedures


• Adaptable, with the ability to cope with changing products, processes and procedures


• Aligned with Ebury values


• Fluency in English, any other language is considered a real benefit

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.


• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.


• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.


• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.


• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.


• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.


• Central León Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!