Automation Engineer (Starlink Customer Success)

AUTOMATION ENGINEER (STARLINK CUSTOMER SUCCESS)

SpaceX was founded under the belief that a future where humanity is out exploring the stars is fundamentally more exciting than one where we are not. Today, SpaceX is actively developing the technologies to make this possible, with the ultimate goal of enabling human life on Mars.

At SpaceX, we are leveraging our experience in building rockets and spacecraft to deploy Starlink, the world’s most advanced broadband internet system. Starlink is the world’s largest satellite constellation and is providing fast, reliable internet to 7M+ users worldwide. We design, build, test, and operate all parts of the system – thousands of satellites, consumer receivers that allow users to connect within minutes of unboxing, and the software that brings it all together. We’ve only begun to scratch the surface of Starlink’s potential global impact and are looking for best-in-class engineers and analysts to rapidly accelerate our growth around the globe.

As an Operations Engineer, Automation on the Customer Success team, you will be responsible for developing, maintaining, and continuously improving both business-critical and experimental automation to unlock customer experience and support bottlenecks within the Starlink network. You will work closely with technical and engineering teams to make sure requirements are satisfied and the automation is robust. You will create reports, alerts, and monitoring systems to ensure that your automation is working correctly and communicate results to leadership.

RESPONSIBILITIES:

• Build and maintain high-quality automation to assist with growing Starlink's customer base, launching new markets, and improving customer experience


• Build alerts and monitoring for current automation systems


• Manage all requests and stakeholders in a scalable way


• Own status of automation (reporting on health, metrics like how many credits are being issued, etc.)


• Work with engineering and business teams to develop strategies for migrating automation to website-integrated solutions when appropriate


• Design measurable and well-scoped experiments


• Write and maintain high-quality documentation


• Collaborate with cross-functional Customer Success Category leads, workforce planners, and operators to develop automated solutions to solve customer experience and support challenges


• Engage the SpaceX leadership team with quantitative and qualitative updates on automation performance and opportunities

BASIC QUALIFICATIONS:

• Bachelor’s degree in an engineering, mathematics, or STEM discipline


• 1+ years of experience in engineering, software, data analytics, venture capital, management consulting, or operations/product management at a technology company


• 3+ years of experience with Python

PREFERRED SKILLS AND EXPERIENCE:

• Master Degree in Business or STEM field


• Expertise in SQL and Python


• Understanding of database structures, query optimizations, ETL development


• Experience with automation (demonstrated skills with VBA, Python, C#, etc.)


• Demonstrated experience in a start-up, consulting, tech, or other high-growth, fast-paced, rapidly changing environment


• Strong project management and self-directed prioritization skills


• Ability to communicate technical concepts to non-technical audiences at all organizational levels


• Ability to develop and maintain strong relationships across disciplines and with multiple levels of management

ADDITIONAL REQUIREMENTS:

• Must be available to work extended hours and weekends as needed


• Willingness to travel to corporate customer sites, other SpaceX locations, and industry events as needed