Learning & Development Lead (Archived) | VirtualInterview.ai

Ebury is a global fintech firm dedicated to empowering businesses to expand internationally through tailored and forward-thinking financial solutions. Since our founding in 2009, we’ve grown to a diverse team of over 1,700 professionals across 40+ offices and 29+ markets worldwide. Joining Ebury means becoming part of a collaborative and innovative environment where your contributions are valued. You’ll play a key role in shaping the future of cross-border finance, while advancing your own career in a dynamic, high-growth industry.

Learning & Development Lead - Customer Success / Revenue Growth team

Ebury (Location) Office - Hybrid: 4 days in the office, 1 day working from home per week

Role:

You will be the architect of learning for our global team of 200 Client Portfolio Managers across 30 countries. Your primary focus will be leveraging modern, scalable, and AI driven solutions to ensure a high performing and consistently informed account management team.

Global Onboarding new team members: Design, implement, and strictly manage a structured, best in class training journey for all new Client Portfolio Managers to ensure rapid time to productivity

Continuous Micro Learning: Create and deliver a constant stream of engaging training on product features, system updates and client management best practices.

AI Powered Scaling: Utilise and integrate AI technologies and tools to deliver, personalise, and track learning at scale across multiple geographies.

Performance alignment: Partner with global & regional sales leaders to identify skills gaps and align all L&D initiatives directly to focus on highest impact areas.

Evaluation: Is learning being applied? Is it leading to measurable positive business outcomes?

Career path & talent development: Assist with promotion criteria and assessment. Identify high potential employees for future leadership or specialised roles.

Experience:

L&D experience in a sales led environment. You must have significant experience developing and delivering training programs specifically for sales, account management, or client facing revenue generating teams.

Prior experience within Fintech, Payments, or B2B SaaS business is a must.

Global, Scalable mindset. Experience implementing learning solutions across large global teams.

A demonstrated ability to integrate and champion AI and modern digital approach into the L&D process

Excellent communication skills

Why Ebury?

Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.

Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.

Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.

Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.

Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.

Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.

Central London Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

About Us

Ebury is a FinTech success story, positioned among the fastest-growing international companies in its sector.
Founded in 2009, we are headquartered in London and have more than 1700 staff with a presence in more than 29 markets worldwide. Cultural diversity is part of what makes Ebury a special place to be. From Sao Paulo to Dubai, Vancouver to Auckland, we enjoy sharing team experiences and celebrating success across the Ebury family.

Hard work pays off: in 2019, Ebury received a £350 million investment from Banco Santander and has won internationally recognised awards including Financial Times: 1000 Europe's Fastest-Growing Companies.

None of this would have been possible without our proudest achievement: our great people. Enthusiastic, innovative and collaborative teams, always ready to disrupt and revolutionise the fast-paced FinTech sector.

At Ebury, we’re committed to building a workplace where everyone feels valued, supported, and empowered to thrive. We’re proud to have active employee networks and ESG initiatives that reflect our inclusive culture, including our Women’s Network, LGBTQIA+ Network, and Veterans Network. These communities provide spaces for connection, mentorship, advocacy, and collaboration across our global teams.

We believe in inclusion. We stand against discrimination in all forms and have no tolerance for the intolerance of differences that makes us a modern and successful organisation. At Ebury, you can be whoever you want to be and still feel a sense of belonging no matter your story because we want you and your uniqueness to help write our future.

Please submit your application on the careers website directly, uploading your CV / resume in English.

Learning & Development Lead - Customer Succes / Revenue Growth (FinTech/Payments)

Job Description