Sr. Workday Analyst, HCM

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

Our People and Places team's ambition is that our People Experience is a key differentiator and reason for candidates to choose Toast and employees to stay at Toast, as much as our Products are today. Our People Products team goal is to amplify the People Team’s ambition by developing AI-powered conversational self-service products to deliver personalized employee experiences and insights in the flow of work through cloud based scalable, integrated, compliant products to unleash productivity and boost engagement of Toasters and possibly also ship to Toast customers.

We are seeking a Senior HRIS Analyst to join our People Products team reporting into the HCM Solutions Architect on the People Products team. In this critical role, you will be responsible for system configuration across various functional areas within Workday that power our employee experience and operational excellence, with the first big initiatives focused on Toast’s global expansion and supporting US payroll. You'll work closely with People, Finance, and IT stakeholders to build scalable and successfully adopted solutions.

A day in the life (Responsibilities)

• Serve as the subject matter expert across multiple areas of Workday, with specific focus on HCM


• Collaborate with cross-functional teams (People Operations, Payroll, Total Rewards, IT etc.) to understand and improve business processes, providing Workday solutions that drive efficiency


• Lead end-to-end system configuration to support evolving business needs


• Continuously identify opportunities for process efficiency and system improvements, adopting a product-driven mindset to optimize Workday


• Understand data flows, business processes and system usages between Workday and other systems (both internal and external)


• Drive major Workday releases, including comprehensive plan for adoption of new features and regression testing for impacts to existing configurations


• Collaborates with business leaders to design and build reports to assist in data analysis, trends, and strategic planning


• Ensures compliance with data protection regulations and collaborates with various departments to manage security configurations and access controls.


• Evaluate requests for new products to determine alignment with existing Toast systems and overall systems strategy goals

What you'll need to thrive (Requirements)

• 5+ years of hands-on configuration experience within Workday HCM, and 2+ years in at least one other functional area (Payroll, Benefits, Absence, Talent, Compensation, etc.)


• 5+ years of proven ability building and maintaining Workday HCM reporting & security


• Workday Certification in Workday HCM (preferred)


• Understands how company systems are integrated within and outside of the HR organization


• Has worked in a highly matrixed, global organization


• Experienced working in a SOX based environment and have been responsible for programs and processes that are SOX compliant


• End-to-end process understanding with an ability to develop and maintain processes, and HR service center procedures.


• Exceptional written and verbal communication skills and sound influential skills


• Project management experience with a demonstrated ability to effectively manage several objectives simultaneously while prioritizing and executing technology roadmap plans.


• Collaborative problem-solving approach; leverages relationships and strong business acumen to understand not only the “what” the “why” behind requests; displays empathy for partner teams


• Ability to multitask under pressure and thrive in a fast-paced environment; flexible and able to respond to rapidly changing business needs

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.