Technical Account Manager, Auth0

The Okta Technical Account Management (TAM) Team

The TAM team empowers Okta customers to deliver secure, scalable, and transformative identity solutions by acting as their trusted identity coach. We drive lasting success through elevated technical maturity, proactively guiding their identity decisions and long-term identity vision. We guide a customer’s strategy for customer identity, workforce identity, and security posture while driving value in Okta’s suite of products and, ultimately, retention at contract renewal.

The Auth0 Technical Account Manager Opportunity

This is an exciting opportunity for an experienced technical expert to join the Okta Japan TAM team. This role specialises in the Auth0 platform, which is an easy-to-implement, adaptable authentication and authorization platform for Consumer and SaaS applications. Basically, we make your login experience awesome.

You will be working with a portfolio of well-known brands on their Auth0 implementations as an identity coach. Building close relationships with technical stakeholders from early in the customer lifecycle, you will learn their business, goals, challenges and technical landscape, ensuring Okta delivers on a long-term strategic plan to help solve these challenges and realize the value of their Auth0 platform investment, while continuing to evolve to solve new objectives and improve security posture.

The ideal candidate for this role has experience in either customer business-facing or technical delivery. They exhibit both interest and adaptability to both technical and business discussions, including agility in conversation and intelligent follow-through for customers. They are able to showcase an understanding of the TAM role through concrete examples of problem-solving strategies and tactics often faced in the role.

What you’ll be doing:

• Serve as a trusted Identity Coach, guiding customers to achieve their objectives through timely technical guidance, advice, enablement, and best practice sharing


• Learn our customers’ business, gaining insights into their strategies, goals, and challenges, through the lens of identity


• Build and nurture long-term relationships with stakeholder personas from developers, engineering leads, app builders, and product owners, through to C-level exec, evolving customers into Auth0 champions


• Conduct quarterly customer meetings with executives to recap past value, show progress on current initiatives and future state or roadmap items


• Conduct ad hoc customer meetings with technical practitioners on identity solutions, technical guidance and best practices


• Monitor customer health, satisfaction, and engagement, proactively addressing risks and escalations


• Collaborate with stakeholders to develop strategies to increase customer adoption, and uncover growth opportunities that will solidify Auth0 for the entirety of customer identity


• Analyse trends, identify areas for improvement, and take action to optimise customer outcomes


• Act as a product evangelist, educating customers on new features and alignment of roadmaps to enhance their experience


• Represent the voice of the customer, ensuring their needs and feedback shape the company’s approach

Requirements:

• 5+ years of total experience in information technology, with a Bachelor’s degree; or an advanced degree without experience; or equivalent experience.


• At least 3 years of hands-on experience as a Technical Account Manager (TAM), or comparable customer-facing role, preferably in the IAM space


• Native-level Japanese proficiency with excellent communication and reading comprehension skills.


• Ability to ask questions and express opinions in English via email, Slack, or one-on-one conversations.


• Familiarity with the following core CIAM areas or technical competencies:




• Technologies and protocols to support authentication and authorization (OAuth, OpenID Connect, and SAML 2.0)


• Consuming APIs and HTTP request methods


• High-level understanding of custom consumer and SaaS apps, both web and native


• Passion for learning cybersecurity principles for IT and consumer applications


• Experience with SaaS/PaaS/cloud-based services, driving their adoption, integration, and ongoing use


• Basic knowledge of software development lifecycle, interest in programming languages, and application builder practices




• A customer-first mindset with the energy and problem-solving skills to address technical challenges and achieve customers' business and technical objectives


• Ability to manage multiple projects simultaneously, perform customer research, generate reports, and analyse data. Strong presentation and whiteboarding/diagram skills


• Excellent communication skills with the ability to set expectations and communicate goals and objectives with customers at various levels, from a developer to C-level exec


• Ability to influence customer behaviour & health metrics across a portfolio of customers

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