Senior Compliance Manager, (Archived) | VirtualInterview.ai

Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy.

The Toast Fintech Compliance Program utilizes a "compliance by design" approach integrated into compliance program management, emphasizing product lifecycle management while simultaneously supporting business innovation and the delivery of high-quality products and solutions for our customers. Toast, Inc. is seeking an enthusiastic and dynamic Senior Manager to take ownership of the Fintech Compliance program for its banking products. This role involves managing and improving product-specific compliance programs. The products in scope include: commercial deposit accounts, debit cards, prepaid payroll cards, earned wage access, bill payment services, and stored value cards.

A day in the life (Responsibilities)

Oversee and implement the banking product specific compliance management program within Toast's Fintech Line of Business.

Facilitate the identification, assessment, and mitigation of compliance risks and control gaps within the respective product areas.

Provide advisory support on the development of new products, and enhancement of existing products, to ensure regulatory compliance. Perform product marketing and content reviews to identify potential compliance risks and offer guidance and solutions to resolve them.

Lead relevant compliance committees, providing visibility to senior leadership, including escalations as needed.

Assist the Global Testing team in the creation and execution of product specific compliance testing programs.

Partner with the Fintech business on the creation and maintenance of regulatory compliance policies, procedures, controls, and strategies, while advising on emerging risks.

Develop and facilitate necessary compliance training.

Support and oversee the issue management processes for fintech banking products.

Monitor product specific regulatory changes & support regulatory change management processes.

Facilitate reporting to bank partners, partner reviews or testing, vendor management, and other administrative functions to support bank partner relationships and meet obligations. Serve as the escalation point of contact for partners.

What you'll need to thrive (Requirements)

Bachelor’s Degree or certification required (CRCM preferred).

Typically requires 12+ years of related experience with a Bachelor’s degree; or 8+ years and a Master’s degree.

Direct experience managing compliance programs for banking products, including: commercial deposit accounts, debit cards, prepaid payroll cards, earned wage access, bill-pay services, stored value cards, payments, etc.

Experience in a compliance, risk, or audit role at a financial institution providing commercial and/or consumer non-investment banking products (Fintech or payments industry preferred).

Experience maintaining fintech-oriented frameworks, bank partnerships, and third party vendors programs.

Familiarity with operational processes and regulations related to banking products. Ability to work well with ambiguity and synthesize large amounts of complex information.

Special Sauce (Nice-to-Have Skills)

CAMS certification.

Money transmission experience.

AI at Toast

At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.

Our Total Rewards Philosophy

We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions, if eligible), benefits, and equity (if eligible).

Pay Range

$159,000—$254,000 USD

How Toast Uses AI in its Hiring Process

Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.

Diversity, Equity, and Inclusion is Baked into our Recipe for Success

At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.

We Thrive Together

We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.

Apply today!

Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.

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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Senior Compliance Manager, Fintech Banking Products

Job Description