This position may no longer be available
Posted . It may have been filled, expired, or closed.
This position may no longer be available
Posted . It may have been filled, expired, or closed.
Type
FULL TIME
Work Style
On-site
ABOUT THE ROLE
The Analyst, Fulfillment Operations position will be based out of Peloton’s NYC Headquarters. This position will support sales order fulfillment, order management, and final mile network optimization with our 3rd Party Logistics providers to ensure members have a flawless delivery experience from start to finish.
In this role, the successful candidate will be a key part of monitoring and optimizing sales order fulfillment across the 3PL network. This includes daily proactive monitoring of various order scenarios, including orders with multiple reschedules, scheduling issues, delivery issues, integration issues, etc. The analyst will be responsible for resolving these errors as they arise, while also identifying root causes and working towards proactive solutions.
YOUR DAILY IMPACT AT PELOTON
Monitor sales order fulfillment to ensure efficient and timely delivery of products to customers. Research and troubleshoot operational and systemic issues including the following scenarios:
Multiple reschedules
Unscheduled or scheduling issues
Duplicate Orders
Sku mis-match / order information errors
Failed integration
No call no shows / delivery failures
Excessive cost to deliver
Excessive lead time to deliver
Identify root causes and partner cross functionally to develop effective solutions in order to prevent issues impacting both members, 3PL’s and stakeholders throughout the company
Ensure orders are accurately fulfilled across entire E2E systems flow
Apply fulfillment data across 3PL network to find opportunities for volume transitions between partners, on-boarding new partners, adding or removing zip codes from service coverage
Support defining KPI’s, SLA, and designing reporting dashboards
Partner with 3PL Managers to ensure SLAs are met, issues are resolved with hubs
Partner cross functionally on process flow improvements (reschedule improvements, integration / scheduling issues, etc) with teams including finance, supply chain, member support, tech, etc.
Review and follow up on the backlog of orders that do not ship by their scheduled date and impact demand\capacity planning. This may involve working with cross-functional teams to address status mismatches or system issues
Develop and document standards for handling aged orders and other scenarios
YOU BRING TO PELOTON
Bachelor's Degree in Business, Logistics, Analytics or similar field
2+ years of professional experience in supply chain or similar technical role
Experience in Microsoft Office (Excel, PowerPoint, Word)
Advanced in Excel, comfortable with large data sets
Experience with supply chain systems (Salesforce, Netsuite)
Experience in SQL and Looker is a plus
Smoothly move between working autonomously and collaboratively
Desire to work in a fast-paced environment with a bias towards action
The base salary range represents the low and high end of the anticipated salary range for this position based at our New York City headquarters. The actual base salary offered for this position will depend on numerous factors including, without limitation, experience and business objectives and if the location for the job changes. Our base salary is just one component of Peloton’s competitive total rewards strategy that also includes annual equity awards and an Employee Stock Purchase Plan as well as other region-specific health and welfare benefits.
As an organization, one of our top priorities is to maintain the health and wellbeing for our employees and their family. To achieve this goal, we offer robust and comprehensive benefits including:
ABOUT PELOTON:
Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.
Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.
At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.
Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.
Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.
If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.
Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.
Prepare for your Analyst, Fulfillment Operations interview at Peloton.