Senior Systems Engineer, Biztech

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.

The Community You Will Join:

The CRM Engineering team builds world-class tools that drive growth and foster meaningful relationships between Airbnb and its community, including Hosts, Guests, Law Enforcement, Government Regulators, Local Community Leaders, and more. This team tackles some of the most challenging and unique problems faced by our business. Here are a few examples:

• Growth Platform: Designed to increase supply and retain existing hosts.


• Policy Platform: Enables Airbnb to engage with regulatory bodies across the globe regarding short-term rental regulations. This platform tracks regulations that impact the Airbnb business and provides intelligence to address unique business challenges.


• Community Platform: Establishes a social platform to drive community enablement, collaboration, and success.


• Agent Tools: Empowers agents to understand and resolve issues that customers are unable to address on their own.


• Aircover Claims Platform: Facilitates the processing of claims for Aircover insurance products, offering protection to both hosts and guests.

The Difference You Will Make:

Our team is building an AI-driven growth platform to serve as a true growth engine for Airbnb's supply expansion. This platform will leverage AI-driven intelligence to provide sales insights, meet diverse supply needs, help current hosts achieve greater success on the Airbnb platform, and build lead funnels to attract more high-quality hosts to Airbnb.

There is immense potential for AI-driven initiatives to revolutionize the supply funnel at Airbnb. This role presents an exciting opportunity to create a unique and impactful platform that addresses complex business challenges.

We are seeking a highly skilled and motivated Full Stack Engineer who is passionate about making a difference through their work. You will play a significant role in shaping the technical vision and delivering a solution that is flexible, efficient, and scales with the needs of the business. Each individual brings their own unique skill set, experiences, thought leadership, and technical expertise to solve these challenges for Airbnb.

A Typical Day:

• Work cross-functionally with product, design, and other engineering counterparts to execute on product and business strategy to build novel products and features.


• Drive, lead, and contribute to the full development cycle: technical design, development, testing, experimentation, analysis, and launch. You'll be reviewing code and design docs, and giving feedback on product specs and mocks.


• Provide critical input on team roadmap and technical direction.

Responsibilities:

• Drive the innovative use of Salesforce.com as an enterprise business platform for a rapidly growing and evolving company.


• Drive low-level architecture and contribute to high-level architecture. Champion modular design, reuse, separation of concerns, high cohesion, and loose coupling.


• Develop custom solutions within Salesforce (Apex/Lightning Framework) and other object-oriented (Java) enterprise applications.


• Perform technical analysis, design, development, and implementation of applications with necessary customizations.


• Take impactful features from idea to implementation, champion best practices and policies, and guide and influence the team in leveraging such practices.


• Drive user story analysis, elaboration, and design. Strive to ensure code quality is high with supporting unit tests and on-time delivery. Self-manage to produce pre-sprint technical designs and grooming activities.


• Ensure effective collaboration throughout all phases of development, testing, and deployment.


• Maintain technical documentation to assist the operations team.


• Bring your unique experience and expertise to a diverse and passionate team — having fun is a must!


• Manage engineering deliverables by working closely with engineering teams.


• Serve as an SME for CRM and provide thought leadership to bring best practices to the team.

Requirements:

• 8+ years of experience with object-oriented programming and scripting languages (e.g., Java, Apex, Ruby, Python, JavaScript).


• 5+ years of Salesforce developer experience.


• Expert-level proficiency in LWC and front-end development.


• Strong Salesforce customization and configuration experience in Salesforce Service Cloud.


• Experience with Release Management, Source Control, and Deployment concepts and technologies such as Salesforce DX, SFDC Metadata API, ANT, Jenkins, and Git.


• Experience with data management and data migration principles and application.


• Experience with integrations on the Salesforce platform.


• Practical knowledge of telephony and CTI systems.


• Self-starter, adept at picking up new skills and technologies, and eager to break new ground.


• Salesforce Certifications required; Certified Platform Developer II required, and Certified Velocity Developer preferred.


• BS in Computer Science, Engineering, Information Systems, and/or equivalent formal training or experience.