Broker-Dealer Operations Associate

About the Role:

The Broker-Dealer Operations Associate will be a vital member of the team, responsible for conducting the day-to-day operational tasks that ensure the accuracy and regulatory compliance of Gusto's broker/dealer subsidiary. You will execute essential back-office functions, focusing on the accurate movement of customer funds, transaction reconciliation and remediation, and reporting required for our broker-dealer entity. This role requires meticulous attention to detail and a commitment to process excellence.

About the Team:

The team within the Broker Dealer entity supporting the Retirement team at Gusto is crucial for expanding our financial offerings. We are responsible for executing the critical broker-dealer functions, including operational integrity, transaction settlement, and regulatory reporting functions for the Retirement organization. As a collaborative and technical group, we focus on designing, implementing, and monitoring the controls and processes that meet the evolving demands of the financial and retirement industries. You will join a team committed to building operational solutions that scale with Gusto’s mission to serve the small business economy.

Here’s what you’ll do day-to-day:

• Conduct day-to-day operations under the POO's supervision, ensuring strict adherence to internal controls and regulatory standards.
• On a daily basis, manually process money movement of customer funds that cannot be automated (e.g.daily payment release, stop-and-reissue checks).
• On a daily basis, research and resolve unexpected breaks in calculations and transactions, including inbound and outbound money movement and trades.
• On a monthly basis, research and resolve expected errors in customer account statements, dividends, and interest payments.
• On a quarterly basis, research and resolve discrepancies in the security count held by the Broker-Dealer against the custodian's report.

Here’s what we're looking for:

• 4+ years of experience in a financial operations, treasury, or back-office role, preferably within a broker-dealer or registered investment adviser environment.
• Required Licensing: FINRA SIE + Series 99.
• Proven ability to perform complex reconciliations and transaction research.
• High degree of comfort working with financial data, spreadsheets, and operational reporting systems.
• Exceptional organizational skills and meticulous attention to detail to manage daily, monthly, and quarterly operational cycles.
• Strong knowledge of cash and securities handling, settlement processes, and regulatory reporting requirements is a plus.
• Demonstrated ability to function at the Integrator level of AI fluency, consistently applying AI tools to complex analytical and operational tasks to drive efficiency and measurement accuracy.
• A Bachelor’s degree in Finance, Accounting, Business, or a related field.

Our cash compensation range for this role is $98,775 to $121,000 in New York, NY. Final offer amounts are determined by multiple factors including candidate location, experience, and expertise.