AI Operations Lead

The Role

Accelerate your career by joining Okta as our AI Operations Lead. In this mission-critical individual contributor role, you will serve as the central source of truth for all AI flows—both internal and product-facing—across the company. You will be the map-maker for our AI ecosystem, ensuring that as we innovate at the speed of SaaS, we maintain a clear, documented, and compliant understanding of what data fuels our AI and how it is used.

This is a high-autonomy role designed for a proactive operator who can navigate complex issues and build cross-functional bridges in a remote-first environment. You will report into the Sr. Director, AI Legal and work closely with Legal, Engineering, Privacy, and Security stakeholders.

What you’ll be doing

• The Enterprise AI Command Center: Establish and oversee the enterprise-wide AI Asset Library, serving as the definitive, central source of truth for all models, internal workflows, and third-party integrations.


• Revenue Acceleration & Path Clearing: Act as a strategic liaison between Legal, Engineering, and Sales to build cross-functional bridges that turn complex hurdles into competitive advantages, directly accelerating our market growth.


• Data Provenance & Lineage Architecture: Map and document the entire lifecycle of data, from source origins to final usage, ensuring every AI output is explainable, audit-ready, and legally sound.


• Operationalizing Ethics at Scale: Design and execute high-velocity operational workflows (AIIAs and Model Cards) to assess privacy, ethical, and legal risks, ensuring we reach production with speed and safety.


• Strategic Vendor Gatekeeper: Maintain and evolve procurement processes to ensure every new AI tool meets our internal trust standards before it is integrated into our ecosystem.


• Rigorous Third-Party Auditing: Conduct deep-dive operational audits of vendor AI capabilities, evaluating data retention and opt-out mechanisms to protect our most valuable company and customer data.


• Policy-to-Playbook Transformation: Translate high-level governance into actionable, high-performance playbooks, ensuring compliance is built into our daily operations rather than treated as an afterthought.


• Global Content Curation: Independently lead the effort to ensure our AI messaging remains consistent, clear, and authoritative both internally and for our global customer base.


• Remote-First Internal Diplomacy: Expertly navigate complex stakeholder interests across our global organization to ensure AI initiatives move forward at pace without compromising security.


• Critical Incident Response Leadership: Provide the essential data maps and asset intelligence needed by Legal and Security to resolve potential incidents with precision and speed.

What you’ll bring to the role

• AI Fluency & Technical Intuition: You are an AI-first thinker. You have a practical understanding of how LLMs and Generative AI tools function. You aren’t intimidated by the black box of AI; instead, you are driven to document its boundaries and ensure its outputs are reliable and compliant.


• 5+ years of experience in Operations, Privacy Ops, or Program Management within a fast-paced SaaS technology company.


• Expert Knowledge of SaaS Ecosystems: You understand cloud architecture, APIs, and the nuances of how data moves in a multi-tenant environment.


• Privacy-First Mindset: Significant experience with privacy frameworks (GDPR, CCPA) and a deep understanding of why data residency and usage rights are critical in the AI era.


• Masterful Communication: Ability to navigate internal politics with grace, building consensus across diverse teams (from DevOps to Legal) without formal authority.


• High Autonomy: Proven track record of thriving in a remote-first environment with little oversight; you are a self-starter who creates their own runbook.


• Agility in Ambiguity: You are comfortable working in the gray space. As AI standards and regulations evolve daily, you provide the steady hand and structured framework necessary to turn uncertainty into a competitive advantage. You build the foundational systems that allow our teams to move at high velocity without hitting regulatory or operational deadlocks.


• Grit and Emotional Intelligence: A team-oriented professional with a sense of humor who can stay calm while managing high-stakes projects.