ABOUT THE ROLE

As a Peloton Expert, you aren't just selling equipment; you are a consultant for a lifestyle transformation. You are the heartbeat of our retail showrooms—engaging, goal-oriented, and deeply passionate about the intersection of fitness and technology. Our Experts are high-energy business drivers who thrive in a face-to-face sales environment. You are a master of "The Consult," possessing the ability to identify a member's unique wellness goals and connect them with the hardware and content that will change their life. By building authentic, long-lasting relationships, you serve as a brand ambassador who turns curious prospects into dedicated members of the Peloton community.

YOUR DAILY IMPACT AT PELOTON

Build interest and nurture curiosity: You engage with the varied traffic we see in our retail stores. From lightly curious introductions to the repeat visitors who haven’t yet committed - you will know how to start a conversation with anyone who so much as looks at us!

Manage the Floor: Achieve and exceed individual sales targets by executing high-touch, face-to-face consultations and product demonstrations.

Own the Opportunity: Drive individual sales results by treating every showroom visitor as a VIP.

Curate the Experience: Maximise sales through personalised service, deep product storytelling, and maintaining a premium showroom environment that reflects our brand’s fitness-forward aesthetic.

Own Your Pipeline: Proactively manage your "book of business" using Salesforce to track lead preferences, follow up on trials, and convert prospects into sales.

Outreach & Engagement: Execute strategic phone and email outreach to both new leads and existing members to communicate product launches, community events, and post-purchase follow-ups.

Cultivate Brand Loyalty: Act as a subject matter expert on Peloton’s evolving software, boutique apparel, and diverse fitness content.

Collaborate for Success: Work seamlessly with your team of fellow sales specialists to ensure every visitor receives a world-class experience, while maintaining impeccable visual and physical store standards.

YOU BRING TO PELOTON

Proven Sales DNA: Significant experience in a face-to-face retail or hospitality environment. Experience in fitness, wellness, technology or premium lifestyle brands is a major plus.

The "Closer" Mentality: An entrepreneurial spirit with a track record of meeting and exceeding KPIs and sales goals.

High-Energy Professionalism: An enthusiastic, engaging, and polished demeanor—you know how to "own the room" and inspire others.

Fitness Fluency: A genuine passion for health, wellness, and the Peloton mission. You understand the dedication it takes to maintain a balanced lifestyle and can speak authentically to it.

A "People Person" Powerhouse: You are genuinely energized by meeting new people and thrive on the "buzz" of a busy showroom. You have a natural ability to build instant rapport and turn a brief encounter into a lasting connection

Retail Flexibility: The commitment to work a flexible schedule that includes mandatory weekend hours, nights, and holidays—the times when our members need us most.

Tech Savvy: Proficiency with Apple products and MS Office. Experience with Salesforce or similar CRM platforms is highly preferred.

ABOUT PELOTON:

Peloton (NASDAQ: PTON) provides Members with expert instruction, and world class content to create impactful and entertaining workout experiences for anyone, anywhere and at any stage in their fitness journey. At home, outdoors, traveling, or at the gym, Peloton brings together innovative hardware, distinctive software, and exclusive content. Founded in 2012 and headquartered in New York City, Peloton has millions of Members across the US, UK, Canada, Germany, Australia, and Austria. For more information, visit www.onepeloton.com.

Peloton is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. Equal employment opportunity has been, and will continue to be, a fundamental principle at Peloton, where all team members, applicants, and other covered persons are considered on the basis of their personal capabilities and qualifications without discrimination because of race, color, religion, sex, age, national origin, disability, pregnancy, genetic information, military or veteran status, sexual orientation, gender identity or expression, marital and civil partnership/union status, alienage or citizenship status, creed, genetic predisposition or carrier status, unemployment status, familial status, domestic violence, sexual violence or stalking victim status, caregiver status, or any other protected characteristic as established by applicable law. This policy of equal employment opportunity applies to all practices and procedures relating to recruitment and hiring, compensation, benefits, termination, and all other terms and conditions of employment. If you would like to request any accommodations from application through to interview, please email: applicantaccommodations@onepeloton.com.

At Peloton, we embrace technology, including AI, to enhance productivity and accelerate innovation in the work we do for our members. However, in our hiring process, our priority remains in getting to know you and your unique qualifications. To ensure a fair and equitable process, we do not permit the use of AI tools during any stage of the application and interview process. In considering you as an applicant, we want to understand your skills, experiences, and motivations without mediation through an AI system. We also want to directly assess your communication skills without the use of an AI tool.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act, the City of Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance, as applicable to applicants applying for positions in these jurisdictions.

Please be aware that fictitious job openings, consulting engagements, solicitations, or employment offers may be circulated on the Internet in an attempt to obtain privileged information, or to induce you to pay a fee for services related to recruitment or training. Peloton does NOT charge any application, processing, or training fee at any stage of the recruitment or hiring process. All genuine job openings will be posted here on our careers page and all communications from the Peloton recruiting team and/or hiring managers will be from an @onepeloton.com email address.

If you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Peloton, please email applicantaccommodations@onepeloton.com before taking any further action in relation to the correspondence.

Peloton does not accept unsolicited agency resumes. Agencies should not forward resumes to our jobs alias, Peloton employees or any other organization location. Peloton is not responsible for any agency fees related to unsolicited resumes.

Peloton Expert (Part-Time) - John Lewis Milton Keynes

Job Description

ABOUT THE ROLE

YOUR DAILY IMPACT AT PELOTON

YOU BRING TO PELOTON