Type
FULL TIME
Work Style
On-site
Level
LEAD
Our mission is to democratize finance for all. An estimated $124 trillion of assets will be inherited by younger generations in the next two decades. The largest transfer of wealth in human history. If you’re ready to be at the epicenter of this historic cultural and financial shift, keep reading.
The Fraud Investigation (Customer Protection) team's mission is to safeguard the firm and its customers by preventing and mitigating fraud losses.
As Manager of Fraud Investigations (Customer Protection Team), you will lead and support a team of front-line fraud investigators, providing mentorship and guidance to team leads, SMEs, and investigators. The Customer Protection team handles inbound phone calls for customers with active fraud alerts and account restrictions. As a team manager, you will oversee fraud procedures, ensure quality standards, and manage case production at Robinhood. You will be responsible for meeting preestablished department SLAs and driving process improvement for your team.
Additionally, you will be responsible for hiring new investigators and shaping our reporting, training, and professional development programs. This role requires close collaboration with cross-functional teams, including internal Fraud Ops management, Governance, FinCrimes, Fraud Detection & Prevention, Fraud Remediations, Vendor Relationship Management, Data, Engineering, Product, and Customer Support teams.
This role is based in our Denver, CO or Westlake, TX office(s), with in-person attendance expected at least 4 days per week.
This role may be required to work a weekday (M-F) or weekend (Sat-Sun) shift during hours of operation which is 7am - 9pm EST.
Bonus points (preferred but not required)
Our ambitious roadmap requires a great culture shaped by exceptional leaders. Here’s what we expect from them:
In addition to the base pay range listed below, this role is also eligible for bonus opportunities + equity + benefits.
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected base pay range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Base Pay Range:
Click here to learn more about our Total Rewards, which vary by region and entity.
If our mission energizes you and you’re ready to build the future of finance, we look forward to seeing your application.
Robinhood provides equal opportunity for all applicants, offers reasonable accommodations upon request, and complies with applicable equal employment and privacy laws. Inclusion is built into how we hire and work—welcoming different backgrounds, perspectives, and experiences so everyone can do their best. Please review the Privacy Policy for your country of application.
Prepare for your Manager of Fraud Investigations - Customer Protection interview at Robinhood.