Global Operations Manager, Europe

GLOBAL OPERATIONS MANAGER, EUROPE (COUNTRY LAUNCH)

Starlink will provide high-speed broadband to the world. The role combines traditional business planning and analysis with broader business decision-making and strategy, directly supporting Starlink's leadership. Global Operations is embedded in daily operations, supporting both near-term execution and long-term planning. Team members are expected to analyze data and provide recommendations and to lead cross-functional decision-making and implementation of the recommendations.

RESPONSIBILITIES:

• Develop comprehensive execution plan to implement market requirements for initial market access and rapid growth of operations


• Track and report on key performance indicators (KPIs) such as the timeliness of activation upon full authorization in a market, product accessibility, and Starlink’s operational health in live markets


• Guide planning and resource management for specific verticals within Starlink, including development of business models


• Identify initiatives for improvement of Starlink's business outlook, including developing, tracking, and executing business initiatives with Starlink's leadership


• Identify and lead implementation of process and system enhancements to improve handoffs and execution across various teams, evolve the customer experience, or scale the business while balancing resources


• Collaborate and partner with cross functional teams in order to build a strong networking across these departments and with external resources to ensure compliance


• Support and educate internal stakeholders on market requirements and timeframes, working collaboratively to achieve company objectives

BASIC QUALIFICATIONS:

• Bachelor’s degree in STEM, business, economics, or finance


• 4+ years of experience in business operations, project management, or strategic planning


• 1+ year experience based abroad or working with operations outside of the United States


• 1+ year of experience with analytical skills (e.g. Microsoft Office applications, Excel modeling, etc.)

PREFERRED SKILLS AND EXPERIENCE:

• Demonstrated success working in an environment with competing priorities and aggressive schedules


• Experience leading complex operational and strategic initiatives


• Ability to define and manage a project independently


• Experience with SQL and creating/managing dashboards using data visualization tools (e.g. Tableau, Power BI, Looker)


• Experience using various programming languages (e.g Python, Javascript, R, SQL, HTML, XML, CSS, Ruby)


• Strong written and verbal communication skills, particularly with senior business leaders

ADDTIONAL REQUIREMENTS:

• Willingness to travel up to 50%


• Must be willing to work extended hours and/or weekends


• This is not a remote position and would require being onsite in either Bastrop, TX or Redmond, WA