About Flexport:

At Flexport, we believe global trade can move the human race forward. That’s why it’s our mission to make global commerce so easy there will be more of it. We’re shaping the future of a $10T industry with solutions powered by innovative technology and exceptional people. Today, companies of all sizes—from emerging brands to Fortune 500s—use Flexport technology to move more than $19B of merchandise across 112 countries a year.

The recent global supply chain crisis has put Flexport center stage as we continue to play a pivotal role in how goods move around the world. We are proud to have the support of the best investors in the game who believe in our mission, solutions and people. Ready to tackle global challenges that impact business, society, and the environment? Come join us.

The Opportunity: Optimize Customs Operations for Our Clients

Flexport is expanding rapidly, with over 3,000 employees across 14+ locations worldwide and we’re just getting started.

To support our fast-paced revenue growth, we are searching for a Customs Network Coordinator to join our dynamic Customs Team. This role is ideal for dedicated, detail-driven professionals eager to build a lasting career in international trade. You will collaborate with top logistics experts to disrupt traditional methods and make global trade as seamless as possible.

You will:

Verify the data and information needed for international customs clearance.
Digitally prepare documentation required to customs clear goods to various partners across EMEA
Oversee both inbound and outbound shipments for a diverse client base utilizing Flexport Customs app.
Adopt a customer-first approach to collaborate actively with clients and manage their expectations.
Maintain accurate digital records and organize all inbound shipment documents.
Review client-provided product classifications and offer strategic, actionable advice.
Spot opportunities to apply Preferential Trade Agreements on individual shipments.
Deliver top-tier customer service to build strong, working relationships and act as a trusted trade consultant.
Process client billing and invoices using our proprietary internal software.

You should have:

0–2 years of customs experience, ideally with hands-on declaration work. Knowledge of the EU tariff and product classification is a major advantage.
Capacity for volume: The ability to handle high workloads with both speed and precision.
Core skills: Strong organizational, interpersonal, and written/verbal communication skills.
Critical thinking: Exceptional problem-solving capabilities to navigate complex client issues.
Customer dedication: A commitment to client success and a highly customer-centric attitude.
Proactive drive: The initiative to fix inefficient workflows and rethink standard industry procedures.
Tech-savviness: Strong digital skills to thrive in our entirely paperless environment.

What's in it for you?

An opportunity to contribute to one of the fastest-growing companies, where you’ll have the chance to create a global impact while being a part of a thriving multinational environment
Lunches: Claim back up to GBP 15 per day for lunch allowance on office days
25 working days as vacation days based on full time employment, in addition to the usual bank holidays in England and Wales.
Health insurance: Flexport offers employees in UK private medical insurance including a dental care
Group Life Insurance
Pension plan: Flexport offers employees in the UK a workplace pension plan
Equity program: all employees at Flexport become company shareholders because we believe everyone is contributing into company’s success
Employee assistance program via Aetna Resources For Living. Flexport offers an employer-sponsored program available at no cost to you and all household members.
Parental leave benefit: Flexport is here to support you and your families in one of the most important times in life – the birth of a child! Our parental leave program allows both mothers and partners to take time off from work for pregnancy, childbirth, and to bond with your new child.

Commitment to Equal Opportunity

At Flexport, our ability to fulfill our mission of making global commerce easy and accessible relies on having a diverse, dedicated and engaged workforce. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, national origin, age, physical and mental disability, health status, marital and family status, sexual orientation, gender identity and expression, military and veteran status, and any other characteristic protected by applicable law.

Global Data Privacy Notice for Job Candidates and Applicants

Depending on your location, the General Data Protection Regulation (GDPR) and California Consumer Privacy Act (CCPA) may regulate the way we manage the data of job applicants. By submitting your application, you are agreeing to our use and processing of your data as required. Please see our Privacy Notice available at www.flexport.com/privacy for additional information.

Customs Network Coordinator

Job Description