Learning & Development Lead - Customer Success / Revenue Growth (FinTech/Payments)

Learning & Development Lead - Customer Success / Revenue Growth team

Ebury (Location) Office - Hybrid: 4 days in the office, 1 day working from home per week

Role:

You will be the architect of learning for our global team of 200 Client Portfolio Managers across 30 countries. Your primary focus will be leveraging modern, scalable, and AI driven solutions to ensure a high performing and consistently informed account management team.

• Global Onboarding new team members: Design, implement, and strictly manage a structured, best in class training journey for all new Client Portfolio Managers to ensure rapid time to productivity


• Continuous Micro Learning: Create and deliver a constant stream of engaging training on product features, system updates and client management best practices.


• AI Powered Scaling: Utilise and integrate AI technologies and tools to deliver, personalise, and track learning at scale across multiple geographies.


• Performance alignment: Partner with global & regional sales leaders to identify skills gaps and align all L&D initiatives directly to focus on highest impact areas.


• Evaluation: Is learning being applied? Is it leading to measurable positive business outcomes?


• Career path & talent development: Assist with promotion criteria and assessment. Identify high potential employees for future leadership or specialised roles.

Experience:

• L&D experience in a sales led environment. You must have significant experience developing and delivering training programs specifically for sales, account management, or client facing revenue generating teams.


• Prior experience within Fintech, Payments, or B2B SaaS business is a must.


• Global, Scalable mindset. Experience implementing learning solutions across large global teams.


• A demonstrated ability to integrate and champion AI and modern digital approach into the L&D process


• Excellent communication skills

Why Ebury?

• Competitive Starting Salary with an annual discretionary bonus that truly rewards your performance from day one.


• Dedicated Mentorship: Learn directly from experienced managers who are invested in your success.


• Cutting-Edge Technology: Leverage state-of-the-art tailor made tools and systems that enable you to perform at your best.


• Clear, Accelerated Career Progression: Defined pathways to leadership and specialist roles within Ebury.


• Dynamic & Supportive Culture: Work in a collaborative environment where teamwork and personal growth are prioritized.


• Generous Benefits Package: Access competitive benefits tailored to your location, which typically include health care and social benefits.


• Central London Office: A fantastic location with excellent transport links.

Ready to launch your career with a global FinTech? Click the ‘Apply’ Today and discover your potential at Ebury!

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