Type
FULL TIME
Work Style
Remote
Level
LEAD
Ramp is building the smart infrastructure for finance teams, embedded in the transaction flow of every dollar a business spends. We automate how over $100B in annualized spend flows in and out of 50,000+ companies: authorizing payments, flagging risk, categorizing spend, and closing books.
The problems are high-stakes, data-dense, and unforgiving.
We hire people with high agency and high urgency. We look for slope over intercept. We care less about where you trained and more about what you’ve built. At Ramp, everyone is a builder who owns problems end to end and makes consequential decisions that shape the outcome.
The median Ramp customer saves 5% and grows revenue 16% in their first year – far in excess of businesses operating without Ramp. We believe every ambitious company deserves the same.
If you want to build systems that directly shape how companies move and manage billions, Ramp is the place to do it.
You will be a front-line manager to a group of 5–8 Account Managers, each managing a book of ~150 customers in Ramp's Mid-Market portfolio. You'll be responsible for coaching, mentoring, and developing your team while partnering closely with Sales, Marketing, Operations, Risk, Product, and executive leadership to drive outcomes for this segment. As a key member of the sales leadership team, you'll help build and refine Ramp's account management motion.
Set and maintain a high-performing culture and morale by managing a group of exceptional 5-8 Account Managers
Engage frequently with key customers and become deeply embedded in customer relationships with top accounts
Oversee the daily activities and quota performance management of individual Account Managers to ensure key performance metrics are met
Ensure the team exceeds spend activation, product activation, retention, expansion, and customer health goals
Report on team performance and forecast to senior leadership
Hire and train new Account Managers on Ramp’s product, buyer personas, competition, and tools through various methods (ie. role-plays, game film)
Develop and execute career development and leadership plans for direct reports; inclusive of but not limited to daily 1:1 mentoring, coaching on sales skills, diving into customer call feedback, and leading enablement sessions
Improve team output and efficiency over time by optimizing systems and processes
Represent the Account Management team cross-functionally with leaders of other departments
Minimum of 3 years of quota-carrying sales or account management experience as an individual contributor, with a proven, consistent track record exceeding goals
Cross and upsell experience is a plus
Minimum of 3 years of experience building and leading account management teams with a proven track record of exceeding goal
Prior demonstrated success in fast-paced, results-oriented GTM environments, ideally at SaaS companies
A passion and excitement for hiring, with a thoughtful approach to team planning and development
Ability to articulate contractual, technical, and financial value points to customers, including executive leaders
Strong track record of negotiating, structuring and executing complex sales agreements
Proficiency in data analytics tools (ie. Salesforce, Looker, and Excel)
Ability to leverage data to drive decisions, create systems, and identify process improvements to improve efficiency
Strong collaboration and influencing skills, demonstrated through excellent communication and presentation skills
Experience at a high-growth startup
Bachelor’s degree from an accredited university
If you are being referred for the role, please contact that person to apply on your behalf.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Beware of recruiting scams: Ramp will only contact you through official @Ramp.com email addresses and will never ask for payment or sensitive personal information during the hiring process.
Prepare for your Manager, Account Manager | Mid-Market interview at Ramp.