As a Manager in Toast Account Operations, your role is pivotal in actively supporting the productivity goals and overall success of this critical Care Team. This team is responsible for managing the Toast customer journey during issue resolution, with the aim of enhancing the customer relationship with Toast.
About this roll* (Responsibilities)
Team Leadership & Execution
Data & Performance Management
Operational Ownership
Cross-functional & Process Improvement
Systems & Tools
Do you have the right ingredients?* (Requirements)
This role is best suited for individuals who:
Key Competencies
Your Secret Sauce* (Competencies)
Toast's Recipe for Success* (Shift Details)
Shift Flexibility: This role follows a shift schedule aligned with US business hours and you may be required to work in rotating shifts (including evenings, weekends, and holidays) across any 9-hour window within a 24x7 setup. This includes both AM and PM IST shifts, and adaptability to future changes is essential.
Work Location: You will be required to work from the office on all working days during the first six months. Post this period, a hybrid work model (currently three days a week from the office) may be considered, subject to performance and ongoing business needs. Training, onboarding and nesting will be onsite. Please note: Attendance is compulsory and fully onsite during training and nesting (2–4 weeks). No exceptions.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people.
Diversity, Equity, and Inclusion is Baked into our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences.
We Thrive Together
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com.
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.